Changelog

Welcome to the changelog section of Freemius, here you’ll find our weekly technical update notes. You can subscribe to all posts via newsletter or follow us on Twitter to stay updated.

This week, we’re rolling out several UI enhancements and bug fixes in our Developer Dashboard.

Fixed HelpScout Integration UI

Freemius allows you to connect your HelpScout account to improve your support experience. Customer purchase and licensing data appears directly inside the HelpScout panel. In addition, you can connect HelpScout Docs, which Freemius will use within the built-in support form.

HelpScout integration settings in the Developer Dashboard

However, we noticed a small UI glitch that pushed some components of the integration form down the page. We have rolled out a fix and, in the process, refreshed the page design to make it more consistent with the rest of the application.

Improved Deployment UI

We noticed a minor alignment issue in the deployment UI within the Developer Dashboard.

Deployment interface alignment in the Developer Dashboard

We have fixed the issue, making the deployment interface cleaner and more consistent.

July 14, 2026

The WP SDK in-dashboard upgrade flow is designed to let users upgrade without leaving the product experience. In some rare edge cases, however, the PayPal payment flow could fail during that process.

PayPal upgrade flow from the WordPress admin

We identified the root cause and deployed a fix, making the PayPal upgrade path more reliable for users purchasing directly from your WordPress product’s admin.

July 7, 2026

This week, we are rolling out a new feature in our Email Style Customization. This came in as a request from one of our makers, so we are excited to make it available. Up until now, makers could set a logo for their emails, but the logo size was capped at a maximum height of 50px.

Email Style Customization interface showing the new logo height setting

With today’s deployment, you can now adjust the height of the email logo to a specific value of your choice. We hope this gives you more control over your email design and helps your emails better reflect your brand. If you have any feedback, please feel free to contact our support team from the Developer Dashboard.

July 7, 2026

We have deployed the following bug fixes and feature enhancements to our Developer Dashboard.

Accented Characters Are Now Supported for Features

As part of our ongoing effort to make Freemius better suited for local markets, we noticed that accented Latin characters, such as à and è, were not properly supported in feature titles. Features are a great way to promote your plans through pricing pages, and we understand that presenting them in the local language can be important for makers selling in their local markets.

showing a feature title with accented characters

With that in mind, we have deployed an update where feature titles now fully support any valid characters in any language.

Improved Plan Filtering UI in Store Pages

We noticed that the plan filter in several store pages had some UX issue. It shows plans from all products, which you can use for filtering. For example, on the Licenses page, you can choose to filter only by the Professional plan of a specific product. However, because multiple products can have the same plan name, it could become ambiguous.

improved plan filter with product icons

The UI has now been improved to show the product icon, along with the product title on hover, making it easier to understand which product’s plan you are selecting.

Email Customization Preview Improvements

We noticed a few glitches and some room for UX improvements in the Email Customization preview UI. We did a round of optimizations to make the preview more reliable and improve the overall experience.

improved Email Customization preview UI

For example, the preview UI will now show up eagerly when you set a title. We also fixed a few Markdown syntax rendering issues where the preview did not reflect formatting that our system already supported.

 

July 7, 2026

This week, we’re adding another template to our Email Customization feature. Until now, makers could already customize several emails, such as purchase, subscription, trial start, and more. However, many makers also requested support for the “Trial cancellation email“.

This made sense to us from a product marketing perspective as well. Trial cancellation is an important touchpoint where makers may want to re-engage users, offer a one-time discount, or provide another incentive to improve conversion.

With today’s deployment, this feature is live. Simply go to the Email Customization section from the Developer Dashboard, and you will find a new template named Trial cancellation email.

Developer Dashboard showing the new Trial cancellation email template in Email Customization

We hope you find this useful. If you have suggestions for other email templates, please let us know through support, and we will be happy to help.

June 30, 2026