# Retrieve uninstall details ``` GET https://api.freemius.com/v1/products/{product_id}/installs/{install_id}/uninstall.json ``` #### Auth:Bearer TokenSCOPE: PRODUCT Product-scoped API tokens allow you to operate on the product itself. This token usually allows read-only access to the product configuration and write access to several operations on subscriptions, customers, payments, and more. For most SaaS or app integrations, this is the token you will need. 1. Go to the [Freemius Developer Dashboard](https://dashboard.freemius.com/). 2. Open the Settings page of the relevant product. 3. Click the API & Keys tab. 4. Copy the API Bearer Authorization Token from the UI. *** Retrieve the details of an install where the product has been uninstalled. ## Request[​](#request "Direct link to request") ### Path Parameters * **product\_id** integer\[](#param-property-installations-retrieve-uninstall-details-param-path-product-id "Direct link to product_id")required The ID of the product. **Possible values:** `>= 1` **Example: **`1234` **install\_id** integer\[](#param-property-installations-retrieve-uninstall-details-param-path-install-id "Direct link to install_id")required The ID of the install. **Possible values:** `>= 1` **Example: **`1234` ### Query Parameters * **fields** string[](#param-property-installations-retrieve-uninstall-details-param-query-fields "Direct link to fields") Comma separated list of fields to return in the response. If not specified, all fields are returned. **Example: **`id,name,slug` ## Responses[​](#responses "Direct link to Responses") * 200 * 400 * 401 * 404 The uninstall details. application/json **Schema** **id**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-id-string-int64 "Direct link to id") The unique identifier of the entity. **Possible values:** `>= 1` **Example: **`123456` **created**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-created-string-date-time "Direct link to created") The date and time the entity was created, under UTC timezone. **Example: **`2025-01-01 00:00:00` **updated**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-updated-string-date-time "Direct link to updated")nullable The date and time the entity was updated, under UTC timezone. If `null` then the entity was never updated since its creation. **Example: **`2025-01-01 00:00:00` **plugin\_id**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-plugin-id-string-int64 "Direct link to plugin_id") The ID of the product the entity belongs to. **Possible values:** `>= 1` **Example: **`123456` **install\_id**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-install-id-string-int64 "Direct link to install_id") The ID of the installation or site the entity is associated with. **Possible values:** `>= 1` **Example: **`123456` **site\_id**string\[](#schema-property-installations-retrieve-uninstall-details-response-schema-site-id-string-int64 "Direct link to site_id") The ID of the site. **Possible values:** `>= 1` **Example: **`1234` **reason\_id**integer[](#schema-property-installations-retrieve-uninstall-details-response-schema-reason-id-integer "Direct link to reason_id") Uninstall reason. Possible values: * `1` - No longer needed * `2` - Found a better alternative * `3` - Only needed for short period * `4` - Broke the website * `5` - Suddenly stopped working * `6` - Cannot continue paying * `7` - Other * `8` - Didn't work after installation * `9` - User doesn't like to share data * `10` - Didn't understand how it works * `11` - Missing specific feature * `12` - Didn't work * `13` - Expected something else * `14` - Expected to work differently * `15` - Temporary deactivation **Possible values:** \[`1`, `2`, `3`, `4`, `5`, `6`, `7`, `8`, `9`, `10`, `11`, `12`, `13`, `14`, `15`] **Example: **`1` **reason\_info**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-reason-info-string "Direct link to reason_info") Additional information gathered from the user for the uninstallation. This is populated when the product user chooses “Other” in contrast to pre-set options. **reason**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-reason-string "Direct link to reason") The reason for the uninstall which translates to the string value of the uninstall `reason_id`. Bad request. The request could not be understood by the server due to malformed syntax or arguments. application/json **Schema** **path**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-path-string "Direct link to path") The API request path. **Example: **`:/products/product_id/users.json` **error** object This object contains the error details. **type**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-type-string "Direct link to type") The type of the error encountered by the server. **Example: **`UnauthorizedAccess` **message**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-message-string "Direct link to message") The descriptive error message. **Example: **`Some error has occured.` **code**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-code-string "Direct link to code") The error code. **Example: **`unauthorized_access` **http**integer[](#schema-property-installations-retrieve-uninstall-details-response-schema-http-integer "Direct link to http") The HTTP status code returned by the server. **Example: **`401` **timestamp**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-timestamp-string "Direct link to timestamp") Current timestamp. **Example: **`Thu, 11 May 2023 11:45:30 +0000` **request** object This object sends back the request payload as received by the server (both from path and from body or query). **property name\***any[](#schema-property-installations-retrieve-uninstall-details-response-schema-property-name-any "Direct link to property name*") This object sends back the request payload as received by the server (both from path and from body or query). **Example: **`{"beautify":true,"format":"json"}` Unauthorized access error. The request requires [authentication](https://freemius.com/help/api/#bearer-token-authentication) but was not provided or the provided authentication does not satisfy the required permissions. application/json **Schema** **path**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-path-string "Direct link to path") The API request path. **Example: **`:/products/product_id/users.json` **error** object This object contains the error details. **type**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-type-string "Direct link to type") The type of the error encountered by the server. **Example: **`UnauthorizedAccess` **message**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-message-string "Direct link to message") The descriptive error message. **Example: **`Some error has occured.` **code**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-code-string "Direct link to code") The error code. **Example: **`unauthorized_access` **http**integer[](#schema-property-installations-retrieve-uninstall-details-response-schema-http-integer "Direct link to http") The HTTP status code returned by the server. **Example: **`401` **timestamp**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-timestamp-string "Direct link to timestamp") Current timestamp. **Example: **`Thu, 11 May 2023 11:45:30 +0000` **request** object This object sends back the request payload as received by the server (both from path and from body or query). **property name\***any[](#schema-property-installations-retrieve-uninstall-details-response-schema-property-name-any "Direct link to property name*") This object sends back the request payload as received by the server (both from path and from body or query). **Example: **`{"beautify":true,"format":"json"}` The requested resource was not found. application/json **Schema** **path**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-path-string "Direct link to path") The API request path. **Example: **`:/products/product_id/users.json` **error** object This object contains the error details. **type**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-type-string "Direct link to type") The type of the error encountered by the server. **Example: **`UnauthorizedAccess` **message**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-message-string "Direct link to message") The descriptive error message. **Example: **`Some error has occured.` **code**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-code-string "Direct link to code") The error code. **Example: **`unauthorized_access` **http**integer[](#schema-property-installations-retrieve-uninstall-details-response-schema-http-integer "Direct link to http") The HTTP status code returned by the server. **Example: **`401` **timestamp**string[](#schema-property-installations-retrieve-uninstall-details-response-schema-timestamp-string "Direct link to timestamp") Current timestamp. **Example: **`Thu, 11 May 2023 11:45:30 +0000` **request** object This object sends back the request payload as received by the server (both from path and from body or query). **property name\***any[](#schema-property-installations-retrieve-uninstall-details-response-schema-property-name-any "Direct link to property name*") This object sends back the request payload as received by the server (both from path and from body or query). **Example: **`{"beautify":true,"format":"json"}`