# Help Scout Integration

You can integrate your Freemius account with Help Scout to enhance your customer support workflow.

This integration allows you to display relevant customer information captured by Freemius directly in the Help Scout sidebar, helping your team access important customer details quickly and provide more efficient support.

For each ticket, the related customer information will be automatically loaded. The sidebar output should look something like this:

![Freemius Help scout integration - sidebar output with relevant customer information loaded](/help/assets/ideal-img/freemius-helpscout-app-sidenav.d41c34c.381.png)

## Help Scout Custom App[​](#help-scout-custom-app "Direct link to Help Scout Custom App")

Getting your *Help Scout* dynamic app to load your customer information captured by Freemius takes only a few minutes:

1. Log in to the [Freemius dashboard](https://dashboard.freemius.com/)

2. In the left sidebar, navigate to ***Integrations*** page and click on ***Help Scout*** submenu item.

   ![Freemius Dashboard Help Scout Integration Menu Item](/help/assets/ideal-img/freemius-dashboard-help-scout-integrations-menu-item.dfdb22d.480.png)

3. Using this direct link: <https://secure.helpscout.net/apps/custom/>, open a new tab in your browser to create a custom dynamic app on **Help Scout**.

4. Click the **Create App** button.

   ![Help scout create custom app dialog box](/help/assets/ideal-img/help-scout-integration-custom-app-creation.1765cd2.381.png)

5. Name the app **Customer Details (FS)** (or any other descriptive name).

6. Set the `Content Type` to be `Dynamic Content`.

7. Copy the `Callback Url` and `Secret Key` from the Freemius Developer Dashboard in to the corresponding fields in the Help Scout app settings.

   ![Freemius help scout api integration keys details panel](/help/assets/ideal-img/freemius-help-scout-api-integration-keys-details.b3a3505.480.png)

8. Choose the mailboxes for which you want to have the extra information to appear on the sidebar.

9. Save the changes.

## Help Scout Docs[​](#help-scout-docs "Direct link to Help Scout Docs")

If you manage your Knowledge Base using Help Scout Docs, you can easily integrate it with the [Support Contact Form](https://freemius.com/help/help/documentation/users-account-management/support-contact-form/.md) available for your customers in User Dashboard.

This integration will automatically display the three most relevant docs before ticket submission, reducing your support load and saving time for customers.

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[](/help/videos/freemius-user-dashboard-contact-form-helpscout-docs.mp4)

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To enable the integration of the contact form with your Help Scout Docs,

1. Log in to the [Freemius dashboard](https://dashboard.freemius.com/)
2. In the left sidebar, navigate to ***Integrations*** page and click on ***Help Scout*** submenu item.
3. Add your `Docs API Key` to the corresponding field.
   <!-- -->
   ![Freemius Developer Dashboard showing the api keys field for the help scout integration](/help/assets/ideal-img/freemius-user-dashboard-contact-form-help-scout-docs-integration-api-key.0c011ab.480.png)