# License Recovery Tool for WordPress Customers

Sometimes, customers may misplace their license keys or download links for your WordPress plugins or themes.

While this information can be found in [their account](https://customers.freemius.com), to help them recover this information quickly and easily using only their email address, Freemius offers a License Recovery Self-Service tool.

![Freemius Customer License Recovery Self-Service](/help/assets/ideal-img/freemius-customer-license-recovery-form.7a415af.480.png)

## How It Works[​](#how-it-works "Direct link to How It Works")

When a customer submits the form, Freemius automatically sends them an email on your behalf, containing download links for their purchased products along with all associated license keys.

![License and Download Recovery email sent by Freemius to Customers](/help/assets/ideal-img/freemius-license-recovery-email.6c73e67.480.png)

This lightweight recovery flow gives your buyers a quick way to help themselves, which can significantly reduce routine support tickets.

## Setting Up Links[​](#setting-up-links "Direct link to Setting Up Links")

We offer two types of links to the license recovery tool.

### Product-Specific License[​](#product-specific-license "Direct link to Product-Specific License")

For a specific product, create a button or link using the URL pattern below:

```
https://dashboard.freemius.com/license-recovery/{product_id}/{product_slug}/
```

For example, using a product with ID `11707` and slug `my-awesome-plugin`, the URL would be:

```
https://dashboard.freemius.com/license-recovery/11707/my-awesome-plugin/
```

We recommend adding these links to your product's FAQ or support pages for easy access.

Where to Find Your Product ID and Slug

You can find the `product_id` and `product_slug` in your [Developer Dashboard](https://dashboard.freemius.com/) under the **Settings** page of the desired product.

* To get your `product_slug`, select the **Information** tab and check the `slug` field.
* To get your `product_id`, select the **API & Keys** tab and check the `ID` field under the **Product Keys** section.

### Developer Account-Wide License[​](#developer-account-wide-license "Direct link to Developer Account-Wide License")

If you prefer offering a unified recovery page for your entire developer account, use:

```
https://dashboard.freemius.com/license-recovery/{developer_id}/
```

Where to Find Your Developer ID

Your `developer_id` is available via [your Profile page](https://dashboard.freemius.com/#!/profile/). Scroll to the bottom of the page under the **Keys** section.