Are there any additional fees for receiving payments through PayPal?
PayPal payment transfers to U.S.-based accounts are free.
For payment transfers to non-U.S. accounts, PayPal incorporates a 2% fee (maximum of $20 USD).
How to switch the language on the pricing and checkout pages in the dashboard?
This is a work in progress.
Currently, the pricing and checkout pages are only in English. Making them translatable is part of our roadmap.
I’m selling with EDD (Easy Digital Downloads) from my website, can I sell in parallel with Freemius from the WP Admin dashboard?
Yes you can!
We’ve developed a special plugin and wrote an extensive step-by-step tutorial that will help you set up Freemius with EDD.
Do you support affiliates?
Yes we do! Freemius comes with a fully-featured Affiliation Platform which you can utilize to onboard and manage affiliates.
What provision is there for users to export their data if they wanted to leave the platform?
Many marketplaces choose to hide their customers’ data from developers and “lock them” inside the platform.
We believe that the data belongs to the developers. If a developer decides to leave the platform for any reason whatsoever, he/she can easily download their user-list from our dashboard with one click, and they can access all of their data by leveraging our RESTful API for migration purposes.
What is your pricing?
Unlike other solutions, we see and treat our customers as partners. Hence, our pricing is based on a revenue share model. A model that pushes us to work harder and to continuously improve our offering to help get more dollars for you. The success of our business is directly tied to your success.
Our revenue share is 7% after you cross the $5k in lifetime gross sales. So, even if you only make $10 in a certain month after crossing $5k, our rev-share is still 7%. The share on your first $1k is 27%, and 17% from $1k to $5k. Our cut is higher on your initial sales because we don’t charge any “setup fees,” yet, the support load is significantly higher during the integration phase, so that’s our way to recoup the initial investment.
Learn all about our pricing here →
Our Cart Abandonment Recovery mechanism recovers 11.5% abandoned carts, increasing our checkout’s avg. conversion rate from 35% to 42.5% (7.5% increase in sales). In addition, based on data we have tracked, our in-dashboard checkout increases conversion rate by an additional avg. of 12%. So whether you have a premium only or a freemium plugin/theme, there’s an expected bump in revenues, even after the rev-share split.
The reason we are taking a larger cut from the initial revenues is related to the fact that we have to invest exponentially way more support resources at the initial stages of your product integration with Freemius (during on-boarding, integration and testing), while sometimes providing almost real-time slack support. We therefore want to get some return on our investment. In any way, we don’t charge you anything until you make money with Freemius.
Obviously, when an established business migrates over to Freemius, we offer volume discounts, provide migration assistance and dedicated support.