Occasionally, everyone needs a little support. Here’s a rundown of the best places to get help with any business challenges or technical aspects of using Freemius.
Documentation
The Freemius Docs (which you’re reading right now) covers almost every aspect of integration, deployment, and using Freemius. It’s regularly updated with new topics and features, making it an invaluable resource for new and experienced makers alike.
We highly recommend setting aside some time to explore the documentation in depth. For new users, it’s an excellent way to get up to speed quickly. For experienced users, it serves as a reliable reference guide whenever you need it.
Email Support
For guaranteed support, you can email us directly at [email protected]. This is the best way to get prompt, definitive answers to any issues you may encounter with Freemius.
Freemius Slack
Our Freemius Slack community is a great place to connect with like-minded makers who have extensive experience using Freemius. Many founders here have been on the platform for years, sharing valuable tips and tricks.
Top Channels
#general
Introductions, major ecosystem topics, and Freemius highlights and general questions. For supported-related questions, please use #community-support.
#community-support
For technical support on anything Freemius-related. The Freemius team checks this channel Sun-Thurs, 9-5 pm CET. For prioritized support, please email [email protected].
#integration
For questions about integrating the checkout and WordPress SDK.
#product-launches
Share new product launches for maximum exposure. Join #upvoters-mafia for ongoing community-driven product promotion.
#marketing
Actionable marketing discussions. Get advice from our marketing experts Goran, Scott and Zee.
#feature-requests
Share your ideas and feedback for Freemius! We’re always listening and reviewing suggestions. Check out our feature requests board.
#upvoters-mafia
A group for social amplification! Share links for ProductHunt upvotes, re-posts on X/Twitter, competition votes, and more.
#give-get-feedback
Give and receive constructive feedback on websites, products, marketing strategies, and more to help each other grow.
#general-dev
For development-related topics unrelated to Freemius.
#changelog
Stay updated with our product improvements from the official changelog.
Freemius Blog, YouTube, and Podcast
We frequently release educational content through our blog, YouTube channel, and podcast.
Topics range from pricing and business models to marketing strategies, subscriptions, feature selection, and more—designed to help you maximize your success with Freemius and beyond!
