This week we’re rolling out a new flow to improve the experience and security of changing email addresses through our Customer Portal.
To initiate an email address change, your customers will now see a Change Email button.

Clicking it will prompt them to enter their new email address along with their account password, helping prevent unauthorized changes.

Once the request is initiated, our system will send a confirmation email to the old email address.

After confirming the request, the customer will be asked to enter their password once again to help prevent accidental email changes. Once verified, the email address change will be completed.

We hope this new UX gives your customers a more secure and straightforward way to manage their email addresses themselves, ultimately reducing the need for support tickets.





