Clarifying Affiliate Payment Cooling-Off Period in Emails

Freemius has a powerful affiliate platform where we track sales made by affiliates and send updates to both the seller and the affiliate. These emails also hint at the tentative time when the affiliate payment will be cleared.

In general, we include a cooling-off period of 60 days to ensure that any payments associated with affiliates can be validated against potential refunds or disputes. This makes the platform more trustworthy for both sellers and affiliates.

However, we noticed that the previous copy was not fully clear and caused some confusion. It mentioned that the payout date was due to a “30-day refund policy of the product.” While that used to be correct long ago, makers now have the flexibility to customize refund policies. Regardless, the cooling-off period is there to properly process refunds and disputes.

To make this crystal clear, the email copy has now been updated to:
“We include a short cooling-off period so any refunds or disputes can be handled first.”