Improved Clarity for Customer Portal Temporary Passwords

When a user buys a Freemius powered product for the first time, we create an account for them with a temporary password so they can manage their purchases through our self-service Customer Portal.

To simplify the login process, we also send this temporary password via email. Once they log in, they are required to change it.

Previously, the label was shown as “Password,” which caused some confusion among customers and security researchers who thought it indicated a potential leak.

To avoid misunderstandings, the label has now been updated to “Temporary password,” making its purpose clear.