New Design for the License & Download Recovery Tool

We’ve refreshed the design of our license-recovery mini-app — the small self-service tool you can share with customers to help them retrieve their license keys and download links using only their email address.

When a customer submits the form, Freemius automatically sends them an email on your behalf containing download links for their purchased products along with all associated license keys.

This lightweight recovery flow gives your buyers a quick way to help themselves, which can significantly reduce routine support tickets. To link users directly to the mini-app for a specific product, use the URL pattern below:

https://dashboard.freemius.com/license-recovery/{product_id}/{product_slug}/

You can find the product_id and product_slug in your Developer Dashboard. Here’s an example:

https://dashboard.freemius.com/license-recovery/11707/my-awesome-plugin/.

If you prefer offering a unified recovery page for your entire developer account, you can use:

https://dashboard.freemius.com/license-recovery/{developer_id}/

Your developer_id is available on your Profile page.