Exit Intent Disabled in Customer Portal Upsell Flow

Our Customer Portal includes an upsell section that helps nudge customers to purchase additional licenses. When customers view an installed product under their website, they can see their license utilization and, right beside it, have the option to buy more licenses.

Some makers shared that when opening and closing the checkout from this upsell button, the exit intent UX was being triggered — which felt counterintuitive since the flow was designed to encourage purchases.

Taking this feedback into account, we’ve now disabled the exit intent coupon behavior in the Customer Portal, ensuring a smoother and more intentional upsell experience.