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Changelog / Subscription Zero-Value Invoices Are Now Sent to Buyers

Subscription Zero-Value Invoices Are Now Sent to Buyers

We noticed a bug in our system where we did not send invoices for a subscription’s first payment when the payment value was zero. A zero-value payment can occur for several reasons, such as:

  1. License upgrades with a full proration discount.
  2. Purchases with a full first-payment discount due to coupons.

However, we understand that it is important to continue sending emails and invoices, as they serve as a record of the action taken by the buyer and help explain future renewal payments for the subscription.

Starting with today’s deployment, our system will now send invoices for zero-value subscription payments via the payment email buyers receive.

Zero value payment email sent to buyers from Freemius

Clicking the invoice link will show the exact reason why the invoice amount is zero. For example, an invoice may reflect a zero value due to a 100% proration discount.

Invoice zero value breakdown

The Developer Dashboard will also begin showing these zero-value payments. In an upcoming update, the Dashboard will additionally support generating and downloading invoices for such payments, consistent with the experience for regular payments.