Customer Portal UX Improvements

This week we are releasing additional fixes and enhancements to the Customer Portal. These changes are aimed at providing a better experience for your customers.

Better Site and Subscription Details

We cleaned up the sidebar that displays site, subscription, or license details.

Depending on the context, the most relevant information is now displayed first. Additional information and configuration options, such as “License security“, are now placed inside an expandable section. To make the experience smoother, the UI will also remember whether a user has expanded any of these sections.

Better FAQs

FAQs are now displayed based on the relevant products available in the store.

For example, if the user hasn’t purchased any WordPress products, or if your store doesn’t sell any, the “Installation” (or website-related) FAQs will no longer be shown. Similar improvements have also been applied to the Support Contact Form.