Improved Subscription Cancellation Email

This week we’re rolling out some improvements to the Subscription Cancellation email sent by Freemius.

This email is sent to the product maker whenever a customer cancels their subscription. It includes important information like customer details, subscription information, and any associated sites where the corresponding license was in use.

To make the layout more compact and easier to digest, we’ve moved the sites section below the subscription details and now show only the first five sites instead of the full list. A link is provided to the Developer Dashboard where you can filter and view all affected websites.

For most products, listing five sites is more than enough. But for large multi-site networks, the earlier version often generated a very lengthy table that could cut the email short or make it harder to navigate. With this update, the email remains clean, readable, and focused on the essential information.