Improved Support Contact Success Message in Customer Portal

The Customer Portal includes a powerful support form that allows your buyers to easily reach out to you. It also supports upsells, HelpScout, and documentation integration out-of-the-box. If preferred, you can even link to your own external support form.

With this week’s deployment, we’ve improved the success message shown after a customer submits a support request.

To reduce confusion and improve transparency, the message now clearly displays the product name and the email address where the request was sent, helping your customers trust that their message reached the right destination.