All Freemius subscriptions are automatically renewed. When a renewal payment is successfully processed, the associated license will automatically be extended, based on the billing cycle. In case there’s a delay with the renewal payment processing the license will be set to Expired mode until the renewal is processed. When there’s an issue processing the renewal …
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Yes, you can. Keep in mind though, that our annual and monthly plans renew automatically.
This means that customers don’t have to take any proactive action to renew the license.
In other words, you don’t need to convince the customer to renew. The decision is whether to cancel the license or continue. Unless a customer is unhappy with your plugin or has stopped using it, a renewal discount has no significant effect on that decision.
Therefore, as a rule of thumb, we do not recommend setting a discount for renewals unless your plugin does not provide a continued value (e.g. a migration plugin, or any one-time action plugin). In that case, maybe it is worth setting up a lifetime price.
All plans (besides lifetime / one-time plan) are automatically renewed.
For annual plans, the customer will receive a friendly reminder email a month prior to the renewal date, giving them enough time to cancel the subscription, if they wish to do so.
This example covers a SaaS that has a sign-up process, allows a single account-level per user, and can also support account add-ons/extras. Initial Steps Sign-up to Freemius Create a new SaaS product Go to the Plans and configure the plans and prices Checkout Integration You can integrate the checkout as a modal dialog triggered using …
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One of the most important aspects of selling a plugin or theme is allowing your users to manage their relationship with you. Freemius provides a fully-featured User Dashboard that can easily be embedded on your site using a custom plugin from Freemius. For instructions on how to set up the User Dashboard on your site, …
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Welcome to your first steps selling through Freemius! This guide will help you set up and test your checkout/buy button to ensure everything is working perfectly before going live. Freemius offers multiple ways for users to purchase your product: Hosted Checkout Checkout Overlay In-Dashboard Upgrading in WP Admin Hosted Checkout Freemius provides direct checkout links …
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A subscriptions-based model thrives on conversions and renewals and dies by churn rate. To ensure you fall into the former category, we’ve implemented special contextual discounts to improve the commercial experience for your users and customers. You can access our four special discounts in the Developer Dashboard by navigating to Coupons and clicking on the …
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Upon license key activation, Freemius assigns a unique ID and pair of public/secret keys tied to the website’s URL. These are used for securely extending the license expiration date after subscription renewals, checking if there are new plugin/theme updates, and allowing customers to execute other account-related remote (or local) actions that get synced back to …
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How to enable the Contact Form in the User Dashboard To activate the contact form, select the relevant store from the Stores tab. Go to the store’s Settings and toggle the Show support contact form switch on: Refresh the User Dashboard, and you should see the new “Support” menu item. Contextual Categories The contact form …
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Below is a list of all the emails Freemius automatically sends to users of a plugin or theme. Our emails are currently not customizable but we are planning to introduce a templates engine to give more control. Please feel free to request features on our public Features board. Purchase, Payment, and Subscription Emails After subscription …
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