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Allowed & Prohibited Products

Freemius is exclusively focused on serving makers selling software like SaaS and downloadable software. We do not support the selling of physical goods or human services like consultations. We also don’t allow anything illegal, harmful, abusive, deceptive, or sketchy—our goal is to support trustworthy makers building real software businesses. Acceptable Products We support three main … Continued

Supported Countries

At Freemius, we power software sales around the globe. Whether you’re a maker building a software business or a buyer looking to make a purchase, here’s how we support you across countries. Where Freemius Checkout Works (Payment Processing) Freemius Checkout supports payments from nearly every country worldwide, as long as the region is not under … Continued

Freemius Hosted Checkout

In addition to the JavaScript Buy Button API, Freemius also supports hosted checkouts. Hosted checkouts are simple links to the Checkout that you can share anywhere, including: Your own website Social media platforms Emails and in-app notifications Here is an example. Generating Checkout Links Start by going to the Plans page and clicking the Get … Continued

Refund Payment

This document outlines the various refund options and procedures available to software makers using Freemius. We empower software makers to issue refunds for product purchases and subscriptions, offering the following options: Full refunds Partial refunds VAT refunds US sales tax refunds Additionally, full refunds can be processed, excluding fees, helping makers avoid losses on refunded … Continued

Filters & Actions Hooks

The Freemius WordPress SDK provides a collection of filters and actions that allow developers to customize and extend the functionality of their WordPress plugins or themes. The concept is very similar to WordPress’ own filters and actions, also known as hooks. The only difference is that we need to use the Freemius SDK instance to … Continued

WordPress Solution Pricing

Our pricing model is built around giving you the right tools for your needs. The base price of 4.7% covers core features for all software types. For WordPress, an extra 2.3% is added — not only to unlock specialized features, but also to cover ongoing compliance with the WordPress guidelines, and the server resources needed … Continued

App Integration

This guide covers integrating an application that includes a license activation flow. Examples include desktop apps (macOS or Windows), Chrome extensions, Electron apps, and more. Initial Steps Sign up for Freemius Create a new App product Configure your plans and pricing in the Plans section Checkout Integration There are multiple ways to integrate Checkout within … Continued

Calculating Churn Rate

Churn rate represents the percentage of customers who cancel their subscriptions within a given period. This guide will walk you through different approaches to calculating churn using data from Freemius. Churn as a Key Business Metric Understanding churn is critical for measuring the retention of your software subscribers. It is a key metric often evaluated … Continued

Incremental Versions Support

The Incremental Versions Support (also known as Sequential or Staged Upgrades or Dependency Upgrade) feature allows to control the flow of the update process. When a version is marked as incremental, customers must first update to that version before they can update to any subsequent versions. This feature is useful when introducing some changes in … Continued

Team Member & Role Management

You can easily manage who can access a product via the Team section in the Developer Dashboard. Log in to the Freemius Developer Dashboard. Click the Products tab under the Freemius logo on the top left. Choose the product you wish to manage. Navigate to Team in the menu on the left. Adding a Team … Continued