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Where to Get Help

Occasionally, everyone needs a little support. Here’s a rundown of the best places to get help with any challenges you might have in using Freemius.

Freemius Slack Channel

This is a great way to meet fellow plugin and theme developers who already have a wealth of knowledge using Freemius. Some developers have been using Freemius for years, so they know the platform inside out and have some great tips and tricks to share.

There are some very interesting channels dedicated to #general-dev topics, #integration, and #marketing to name a few – so it’s well worth checking out this great resource. A good place to start is the #general channel as it has the most users.


Freemius boasts an impressive set of documentation covering almost every aspect of integration, deployment, and using Freemius. A lot of effort goes into keeping the documentation updated, and new topics are added on a regular basis with new features added to the platform and answers to questions we get from the community.

It’s highly recommended that you set aside some time to study the documentation in detail. New users will find this particularly beneficial to get up to speed as quickly as possible.

Once you’re familiar with the platform we hope you’ll find the documentation useful as a reference guide. It has been structured with this specific purpose in mind.

Email Support

If you need support and would like a guaranteed reply (as members of the DEV Slack may not always give you the answers you need on a timely basis), then we recommend emailing us directly at [email protected]. This is the best way to get guaranteed support for any issue you’re experiencing with Freemius

Freemius Blog & YouTube Videos

We regularly release blog posts and YouTube videos to help you get the most out of the platform and increase your sales and conversion rates. Both channels are a fantastic resource, so if learning with reading or video is your thing, you’ll definitely want to check out some of the latest updates.

A whole range of topics are covered, such as how to price your WordPress products, SEO tips for the WordPress.org repository, the SaaS business model, choosing what features should be free/premium, and many more!