Getting your Help Scout dynamic app to load your customer information which was captured by Freemius takes only a few minutes:
- Login to your Freemius dashboard and go to INTEGRATIONS -> HELP SCOUT:
- Now, open a new tab in your browser to create a custom dynamic app on Help Scout. You can use this direct link: https://secure.helpscout.net/apps/custom/
- Click on Create App.
- Name the app Customer Details (FS) (or any other transparent name), and set the
Content Typeto be
- Now, copy the Callback Url and Secret Key from Freemius and choose the mailboxes for which you want to have the extra information to appear on the sidebar:
- Save the changes.
Check any relevant ticket to see if the relevant customer information is loaded. The output in the sidebar should look something like this: