Help Scout Integration

You can integrate your Freemius account with Help Scout to enhance your customer support workflow.

This integration allows you to display relevant customer information captured by Freemius directly in the Help Scout sidebar, helping your team access important customer details quickly and provide more efficient support.

For each ticket, the related customer information will be automatically loaded. The sidebar output should look something like this:

Help Scout Custom App

Getting your Help Scout dynamic app to load your customer information captured by Freemius takes only a few minutes:

1. Log in to the Freemius dashboard

2. In the left sidebar, navigate to Integrations page and click on Help Scout submenu item.

3. Using this direct link: https://secure.helpscout.net/apps/custom/, open a new tab in your browser to create a custom dynamic app on Help Scout.

4. Click the Create App button.

5. Name the app Customer Details (FS) (or any other descriptive name).

6. Set the Content Type to be Dynamic Content.

7. Copy the Callback Url and Secret Key from the Freemius Developer Dashboard in to the corresponding fields in the Help Scout app settings.

8. Choose the mailboxes for which you want to have the extra information to appear on the sidebar.

9. Save the changes.

Help Scout Docs

If you manage your Knowledge Base using Help Scout Docs, you can easily integrate it with the Support Contact Form available for your customers in User Dashboard.

This integration will automatically display the three most relevant docs before ticket submission, reducing your support load and saving time for customers.

To enable the integration of the contact form with your Help Scout Docs,

1. Log in to the Freemius dashboard
2. In the left sidebar, navigate to Integrations page and click on Help Scout submenu item.
3. Add your Docs API Key to the corresponding field.