-
How can I send emails to my users and customers?
We don’t provide a custom emailing mechanism. We might offer this option in the future as an additional paid package.
For now, the best way is to either download the ‘users list’ file from the Users section in the dashboard,
or leverage our webhooks mechanism by pushing users’ details, including emails, to mailing platforms such as MailChimp or Customer.io.
-
Can I customize the ‘From’ addresses of the email messages sent by Freemius?
Yep – you can do that in the ‘Email Addresses’ section.
-
Will you share the captured emails with someone else?
Your data is safe and sound. We will never-ever, never-ever share your captured user emails with any 3rd party.
-
All
- Is Freemius a WordPress.org Compliant?
- What makes Freemius WordPress.org compliant?
- Can I use Freemius Insights with EDD or WooCommerce?
- Can I use Freemius Insights on CodeCanyon and ThemeForest?
- Can I use Insights in my Premium only plugin or theme?
- Can I use Freemius with my theme?
- Will you share the captured emails with someone else?
- What payment methods can I accept with Freemius?
- Can I customize the opt-in screen?
- Do I need to set up a gateway to sell with Freemius?
- What currencies do you support?
- Does Freemius store customer credit card numbers on Freemius servers?
- Is Freemius Checkout PCI compliant?
- Is Freemius In-App/Dashboard checkout PCI compliant?
- Can I customize the in-dashboard pricing and checkout pages?
- Do you support coupons?
- Does Freemius support EU VAT?
- How much do I have to generate in order volume using Freemius before I can get paid?
- Can I refund my customers?
- Do you offer automated recurring/subscription-based billing?
- How long will it take until the customer sees the refund?
- What happens if a customer disputes a payment / chargeback?
- Do you offer specialized pricing for micro-transactions like on Apple’s App Store or Google’s Android Market?
- How do you handle downloads and file hosting?
- What provision is there for users to export their data if they wanted to leave the platform?
- Can I customize the ‘From’ addresses of the email messages sent by Freemius?
- Do you support affiliates?
- What is your pricing?
- What does the license renewal process look like for customers?
- How can I send emails to my users and customers?
- Does Freemius support prorating?
- Can I offer a free trial to my users?
- How do trials work if I have a free version on WordPress.org?
- Can I offer a paid trial to my users?
- Is your SDK RTL compliant?
- Under the "Sites" menu, what is the difference between "Plan" and "Is Premium"?
- Will selecting "deactivate license" under user account in WordPress cancel the billing / subscription?
- What languages is your WordPress SDK translated to?
- How to switch the language on the pricing and checkout pages in the dashboard?
- Can I protect my premium offering if the user cancels the trial or if the trial is over and the user didn't upgrade?
- Can I offer a discount on license renewals?
- Can I upsell multi-site licenses?
- Are there any additional fees for receiving payments through PayPal?
- What will my customers see on their Credit-Card and PayPal statement?
- I received a subscription notification without a payment notification, what’s going on?
- How can I get paid? How do I get my earnings?
- Why is the active installs metric on WordPress.org different than the one on Freemius?
- Checkout
- Emails
- Analytics & Insights
-
Licensing
- Can I upsell multi-site licenses?
- Can I offer a discount on license renewals?
- Will selecting "deactivate license" under user account in WordPress cancel the billing / subscription?
- Can I offer a paid trial to my users?
- Can I offer a free trial to my users?
- Does Freemius support prorating?
- What does the license renewal process look like for customers?
- Can I protect my premium offering if the user cancels the trial or if the trial is over and the user didn't upgrade?
- How do trials work if I have a free version on WordPress.org?
- How do you handle downloads and file hosting?
- Do you offer automated recurring/subscription-based billing?
- I received a subscription notification without a payment notification, what’s going on?
-
Sales
- What payment methods can I accept with Freemius?
- Do you support coupons?
- Do I need to set up a gateway to sell with Freemius?
- What currencies do you support?
- Does Freemius store customer credit card numbers on Freemius servers?
- Is Freemius Checkout PCI compliant?
- Is Freemius In-App/Dashboard checkout PCI compliant?
- Does Freemius support EU VAT?
- How much do I have to generate in order volume using Freemius before I can get paid?
- How can I get paid? How do I get my earnings?
- Do you offer specialized pricing for micro-transactions like on Apple’s App Store or Google’s Android Market?
- Can I customize the in-dashboard pricing and checkout pages?
- Can I refund my customers?
- How long will it take until the customer sees the refund?
- What happens if a customer disputes a payment / chargeback?
- Do you support affiliates?
- Does Freemius support prorating?
- Under the "Sites" menu, what is the difference between "Plan" and "Is Premium"?
- Can I upsell multi-site licenses?
- Are there any additional fees for receiving payments through PayPal?
- What will my customers see on their Credit-Card and PayPal statement?
- My Account
- Freemius SDK