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Enable your customers to manage their account and find support

Freemius offers two ways for users and customers to manage their account:

  1. WP Admin Product Account page (for WordPress products only).
  2. External Customer Portal (previously know as the "User Dashboard").

The external Customer Portal is a web-based interface that allows your customers to manage their account details, view their purchases, download products, manage subscriptions, and access support resources for your products and stores.

Usage of the Customer Portal​

This tool is specifically useful for:

WordPress Products or Stores​

  • To provide their customers with a dedicated space to manage their account outside the WordPress admin area, including account details modification, purchase viewing, product downloads, and subscription management.
  • To provide support via a ticketing system, with Docs and FAQ integration directly in the portal.

Active Affiliate Program​

  • To display the product affiliate program to customers and position them as potential product ambassadors while earning a commission.
  • To provide their affiliates with a dedicated space to view their stats and earnings.

SaaS and Apps​

  • To display customers' purchase history, including details of each transaction.
  • To enable customers to view and manage their subscriptions, including the ability to cancel or update their subscription plans.
  • To enable your buyers manage activations on the devices or instances where the license have been added.

Templates and Kits​

  • To provide customers with a dedicated space to download latest versions of purchased templates and kits.
  • To provide support via a ticketing system, with Docs and FAQ integration directly in the portal.

Login and Security​

  • Customers will receive their login credentials to the portal after their first purchase.
  • For security reasons, customers will have to update their auto-generated password upon their first login.
  • You can also use the magic login feature to generate secure passwordless login links from your own application or website.
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