Enable your customers to manage their account and find support
Freemius offers two ways for users and customers to manage their account:
- WP Admin Product Account page
- External Customer Portal also known as the "Members Dashboard".
Freemius provides an out-of-the-box external "Customer Portal" that is accessible to users and customers of your products and store.
Usage of the Customer Portal
This tool is specifically useful for:
WordPress products or stores
- To provide their customers with a dedicated space to manage their account outside the WordPress admin area, including account details modification, purchase viewing, product downloads, and subscription management.
- To provide support via a ticketing system, with Docs and FAQ integration directly in the portal.
Active Affiliate Program
- To display the product affiliate program to customers and position them as potential product ambassadors while earning a commission.
- To provide their affiliates with a dedicated space to view their stats and earnings.
Templates and Kits
- To provide customers with a dedicated space to download latest versions of purchased templates and kits.
- To provide support via a ticketing system, with Docs and FAQ integration directly in the portal.
Login and Security
- Customers will receive their login credentials to the portal after their first purchase.
- For security reasons, customers will have to update their auto-generated password upon their first login.