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Tag: plugin support

How Barn2media More Than Tripled Their WordPress Plugins Sales Without Spending More Time On Support
Alex Castro by Alex Castro

How Barn2media More Than Tripled Their WordPress Plugins Sales Without Spending More Time On Support

Katie Keith and her husband Andy co-founded Barn2Media in late 2009. Initially dedicated to designing WordPress websites for clients, they envisioned building their business around selling products since early on….

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Three Types of WordPress Product Customers You Should Fire (and How to Fire Them)
Zach Skaggs by Zach Skaggs

Three Types of WordPress Product Customers You Should Fire (and How to Fire Them)

It’s inevitable in any business that some users will not be satisfied with what you are able to provide for them, or may become a drain on you or your…

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How to Turn Your Buggy Plugin Release into a 5-Star Reviews Machine
Tom Ewer by Tom Ewer

How to Turn Your Buggy Plugin Release into a 5-Star Reviews Machine

Even with a perfectly planned and executed plugin release, it can be tricky getting those all-important five-star reviews in the WordPress Plugin Directory. Drop the ball on a release and…

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How to Build a Staff to Support Your Plugin Business
Tom Ewer by Tom Ewer

How to Build a Staff to Support Your Plugin Business

There’s no doubt that it’s possible to make an excellent living selling WordPress plugins as a solo developer. But what do you do when you can no longer handle every…

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WordPress Developers: How to Choose the Best Support Platform for You
Tom Ewer by Tom Ewer

WordPress Developers: How to Choose the Best Support Platform for You

Successful WordPress plugin developers agree – a great customer support system is mandatory if you want your plugin to make it in the market.

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Freemium WordPress Developers: Should You Provide Support for Your Free Plugin?
Tom Ewer by Tom Ewer

Freemium WordPress Developers: Should You Provide Support for Your Free Plugin?

There’s no denying it: WordPress plugin support can be a real time suck. For particularly popular plugins with lots of users, support can stretch into hours-long sessions. With that in…

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