“Log in as User” Now Safer for Debugging Without Triggering Cart Recovery
Freemius has a very handy feature called “Log in as User”. While working with customer support, it is often helpful to view the Freemius Customer Portal exactly as your customer would see it. This allows you to pinpoint the exact button a customer should click or the specific information they need to look for. To use this feature, simply click the Log in as User button from the Users page of your product in the Developer Dashboard.
Recently, we noticed that when makers were using this feature to debug license upgrade scenarios, it sometimes created a cart entity on Freemius on behalf of the user. As a result, our cart recovery mechanism was triggered, and recovery emails were sent to the buyer. This could understandably be a little annoying to your customers.
To address this, we’ve now ensured that carts are not created in these scenarios. This means you can safely use the Log in as User feature to debug customer issues without triggering any unnecessary cart recovery workflows or side-effects.