Billing issue? Stuck in approval? No reply?
Switch your software business to Freemius and get real human support that actually responds.
Fill the form, and a real person will look at your case and help you move forward.
Focus on building a better product,
free from the hassles of running a software business
Freemius is more than a merchant of record. It’s an all-in-one platform that lets you focus on your passion for building amazing software products by taking care of the rest. From payments and subscriptions to global tax compliance and fraud prevention, we’ve got you covered.
We offer everything you need to sell globally right away. Enjoy features like multi-currency support, failed payment recovery, and more.
2025
158 ratings
Customer support
Unmatched support to exceed your expectations
E-commerce matters need swift, high-quality responses. With our Head of Support being a senior engineer who knows the system inside-out, you can trust that issues will be addressed efficiently and effectively. We strive to resolve concerns on the first attempt, ensuring you won’t have to deal with unnecessary support admin. Rely on us to provide the support you need to keep your business running smoothly.
Their support team is always there to help and quick to add suggested improvements and features.
Support from the team is quick and the support from the community of users on Slack is great.
Their support is great. I'm a non-tech plugin founder and they answer my (probably stupid) questions with grace, while providing really useful insights into where I can improve.
A vibrant community that’s dedicated to mutual success and continuous improvement
When you choose Freemius, you’re joining a platform trusted by thousands of software makers. Our exclusive Slack community fosters collaboration, support, and growth. Here, you’ll find like-minded software makers who help each other, share insights, and “talk shop.” Together, we grow stronger.
Trusted by thousands of software makers around the world
“Freemius pays for itself. Last month, the cart recovery mechanism recovered about 10% of revenue that would’ve been lost otherwise. That revenue increase alone easily covers the Freemius revenue share.”
Jose Vega
Founder & CEO
“Freemius pays for itself. Last month, the cart recovery mechanism recovered about 10% of revenue that would’ve been lost otherwise. That revenue increase alone easily covers the Freemius revenue share.”
Get started with Freemius
Built for the success of software sellers and their products