A complete step-by-step guide for selling WordPress plugins
Welcome to the only resource you’ll need...
Welcome to the only resource you’ll need for actionable tips, practices, and insights for selling WordPress plugins successfully.
But success doesn’t come easy, and there are numerous hurdles to overcome. As WordPress matures, the competition to stand out in saturated markets is fiercer than ever. On top of that, you’ll need to tackle ideation, competitor research, find product-market fit, and nail the complexities of transforming a plugin idea into a profitable business.
Our goal is to help you overcome these challenges with expert advice on how to sell a WordPress plugin successfully.
For over a decade, Freemius has been immersed in selling WordPress plugins, helping our community of makers monetize their products while gathering firsthand experiences and “inside track” info from industry specialists.
From the idea itself, product launch, selling, and beyond, we hope you find solutions and opinions to take your plugin development to the next level. If you’ve a specific topic you’d like help with, click on the relevant header to your right 👉
Ready to win at selling WordPress plugins? Deep breath… Here we go, makers!
Understanding the WordPress ecosystem
- WordPress has a 62.7% share of the CMS market (the most by a big margin)
- It supports over 60 languages, making it a truly global platform
- Approximately 474 million websites use WordPress
- Currently, there are almost 60,000 free plugins and over 9,000 free themes on the WordPress.org repo (this is not to mention the many premium plugins and themes that don’t have a free version)
- At a guesstimation, the overall number of plugins and themes probably sits somewhere at 100,000 and 50,000
What is the WordPress Project?
The WordPress Project is a collaborative, open-source initiative that develops and maintains WordPress as a whole.
From a high-level POV, it involves:
- Core development: A global community that works on the WordPress core to keep it secure and functional.
- Themes and plugins: As mentioned, thousands of themes and plugins are available to enhance and extend the design and functionality of WordPress sites.
- Community and support: A vibrant community offers support through forums and events, helping users and developers alike improve their livelihoods as well as the platform itself.
- Translations and accessibility: The project is highly inclusive, making WordPress accessible to a global audience through translations and features designed for users with disabilities — ensuring that everyone is welcome.
People from all over the world contribute by creating plugins, themes, and new core features for WordPress and the “Project”. The community truly embodies a collaborative, global spirit, hosting events like WordCamps and meetups where everyone can share knowledge and explore the latest trends and ideas.
Our own Digital Copywriter Robert Nolte documented his journey as a first-time contributor for WordPress. It’s a great read that further illustrates why WordPress is so unique in the world of software making.
Right, we’ve laid the groundwork — let’s move on to the topic at hand: selling WordPress plugins.
What is a WordPress plugin?
Plugins are software packages that bring new features and functionalities to WordPress websites via unique code combinations using the languages PHP, JavaScript, HTML, and CSS.
Installing a plugin on your site can add new capabilities or enhance what’s already there. Users typically download, install, and manually set up plugins to get the desired functionality.
Some other points to mention:
- Plugins are open source because WordPress operates under the GPL license (which can bring it’s fair share of problems like nulling/piracy)
- You’re limited to using WordPress core functions, along with PHP, JavaScript, HTML, and CSS. Languages like Python or Go aren’t supported for WordPress development
- The code also needs to be compatible with the language versions supported by the environment running the plugin to ensure it functions smoothly
Types of plugins and their uses
If we had to explore each and every category + their uses, we’d be here until next year! So, in the interest of brevity, here’s a quick list of some of the top categories for selling WordPress plugins:
- SEO: Yoast and All in One SEO
- eCommerce: WooCommerce
- Optimization: Autoptimize and WP Rocket
- Page builders: Beaver Builder and Elementor
- Multilingual and translation: WPML and TranslatePress
- Email marketing and newsletters: Mailster and MailChimp for WordPress
- Event management: The Events Calendar and Webba Booking
- Spam protection: Akismet and Fullworks Anti Spam
- Membership and subscriptions: Paid Memberships Pro and Restrict
- Code Snippets: Code Snippets Pro and WPCode
This list is the tip of the iceberg and you’d be forgiven for thinking there’s no space for new products in such a competitive market.
Not so!
It’s important to note that each of the above products started out as passion projects in the minds’ of their makers. Each maker believed in their ideas and took the steps to prove product-market fit and viability, despite market adversity.
This shows that even though WordPress is growing and maturing, there is still room — and always will be — for new, innovative ideas and ones that build on what’s come before.
Bringing us to:
How to identify a profitable plugin idea
A great plugin idea solves a problem that people are willing to pay for.
But before you take the preliminary steps, you should understand the personal “why” behind your decision to sell WordPress plugins.
Set goals
Before jumping into brainstorming, focus on your preferred outcomes and define what you want to achieve.
Maybe you want to push your technical limits, address an underserved market, create a groundbreaking solution, or introduce a new, better product to a lucrative market and shake things up.
Once you have your answers, list personal objectives that will make the development process meaningful for you. A project that’s fulfilling will fuel your commitment and enthusiasm, making it more likely you’ll finish it, and finish it at a high level of quality.
With your fundamental goals set, you’re ready to chase the lightbulb moment that leads to a brilliant plugin idea.
Research trends
Tech news indicates the current interests and future priorities of users. Staying informed about these trends is crucial for understanding your target audience and selling WordPress plugins successfully.
Immerse yourself in your audience’s culture by following/reading popular tech blogs like:
Keeping your finger on the pulse of technology could very well inspire your next project and help you find gaps in existing markets or possibly even lead to creating entirely new ones…
Barn2 Plugins
Once you have a good idea of what you want your solution to achieve, it’s time to:
Analyze competitors
Chances are, there are existing solutions to the problem or pain point you’re trying to solve (unless you have a unique or ground-breaking idea).
- Research these plugins and identify their unique features
- Read reviews: What do users like/dislike about the product and is there a gap you can fill or something specific you can improve on?
- Find failed or discontinued products and try to understand why they tanked and then contact the creators for their feedback (you’ll be surprised at how many are willing to share their stories about the pitfalls of selling WordPress plugins)
![](https://v2.freemius.com/wp-content/uploads/2025/02/elementor-home-page-1024x405.png)
Validate demand to determine profitability
Is there a genuine need for your product and will people be willing to pay for it? Here’s how to determine this:
- Participate in forums like WordPress.org, Reddit, and specialized Facebook groups to discuss your plugin idea and gauge interest
- Pay attention to recurring problems and feature requests
- Use SEO tools like Ahrefs, SEMrush, and Moz to analyze keyword demand related to your potential plugin’s features — high search volumes can indicate strong interest
- Conduct surveys and gather feedback from potential users to understand their needs and willingness to pay. Platforms like SurveyMonkey and Google Forms can be useful
If the above yields promising results, release a beta version of your plugin to a small group of users and collect their feedback.
Matt Report Podcast
So, you’ve hit on an idea that could be lucrative, analyzed competitors, and listened to user feedback to determine their needs.
Next up: how do you turn your plugin idea into profit?
Selling WordPress plugins: business and monetization models
On a high level, there are two business models in the WordPress plugin landscape: Freemium and premium (aka paid only).
Freemium
The freemium model offers a free “lite” version and provides additional premium features or functionalities at a cost.
The aim is to attract users by removing the initial financial barrier and then monetizing by upselling enhanced capabilities to those who like using the product and want advanced features.
Benefits:
- Increased visibility: The free version on WordPress.org attracts more users, which can lead to higher visibility and more opportunities for upselling
- Feedback and improvement: A larger user base provides valuable feedback that can help improve the plugin
Challenges:
- Support costs: Providing support for a large number of free users can be resource-intensive
- Conversion rates: Ensuring that enough users convert to the paid version to sustain the business can be challenging
Premium
No freebies here. The plugin is only available through purchase, typically as a one-time payment, subscription, or lifetime license.
This model relies on the perceived value of the plugin’s features to justify the cost and usually involves tiered pricing plans based on features, level of support, how many sites the product license is valid for, etc.
Benefits:
- Revenue generation: Immediate revenue from every sale, contributing to a stable financial model
- Perceived value: The plugin’s premium status can enhance its perceived value and attract a serious, professional user base
Challenges:
- Customer acquisition: Convincing users to purchase without a free trial can be challenging, requiring strong marketing and a compelling value proposition
- Market penetration: Limited initial user base compared to freemium models, as potential users may hesitate to pay upfront
Which business and billing model should you choose to sell WordPress plugins?
When choosing between freemium and premium for selling WordPress plugins, your best choice is to be market driven…
When to choose freemium for selling WordPress plugins
If you’re starting your first product business and don’t have an audience to market to, going with the freemium business model is a safe, viable option.
- Offering a feature-rich free version on WordPress.org and/or your own website can drive initial traction and gather valuable feedback to inspire new ideas
- This approach helps you “earn your name” by building market presence and reputation, laying the groundwork for a successful paid offering
- Keep in mind that you’ll also have to offer high-quality support as each user is a potential paying customer
Co-founder and CEO at Incsub (WPMU DEV)
If you go the freemium route, we highly recommend submitting your product’s free version to the WordPress.org repository (employing some nifty SEO tricks) and saving the most requested and killer features for the paid package.
- To master the juggling act of what features to put where, read How to Decide Which Plugin Features Should be Free or Premium
- For a step-by-step guide on how to upload your plugin to WordPress.org, click this link
When to choose premium for selling WordPress plugins
If you’ve hit on a unique idea with much-needed functionality and little to no competition, then, by all means, go to market with a premium offering. A monopoly in a plugin niche is super rare, potentially lucrative, and you should embrace the opportunity with open arms.
- Offering a premium, feature-rich plugin can help you attract serious, committed users willing to invest in a high-quality product
- This approach allows you to build a reputation for delivering innovative and/or advanced solutions with dedicated support, which is key to your product’s success and long-term customer satisfaction
Most likely, however, you’ll face competition and need to prove your product’s worth the price to give users peace of mind about the purchase.
Provide a demo: Give potential customers the chance to take your product for a spin before buying. This way, they can test its functionality firsthand and make an informed purchasing decision.
- A market leader in the WordPress space, Gravity Forms is a premium-only plugin that offers a live demo to entice would-be customers
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-gravity-forms-demo-1024x498.png)
Offer a trial period: Another effective way to demonstrate your plugin’s functionality is with a free trial that lets users download and install your plugin (usually for 14 days).
Jamie Marsland of Pootlepress and Automattic’s Head of WordPress (.org) YouTube agrees, mentioning that “free trials help to reduce support load and refund requests, giving people the opportunity to try out the product before buying to see if it is a good fit for them or not.”
Offer a money-back guarantee: Offer a clear no-questions-asked money-back guarantee to provide purchasing peace of mind for those on the fence. Make sure to provide easy-to-follow instructions on how customers can request a refund if they are not completely satisfied.
Sometimes, the freemium/premium choice is not so cut and dry…
Transitioning from freemium to premium to sell WordPress plugins
In many cases and for various reasons, software businesses start out with the freemium model and later decide to transition to premium. This was the case with WPML, a leading multilingual plugin used by over a million websites.
Founder Amir Helzer discusses the challenges and dynamics of taking a product from freemium to premium successfully, from community buy-in and market positioning to pricing models and retaining users:
Premium or add-ons/extensions for selling WordPress plugins?
WooCommerce and many other thriving plugin companies have built their success using the add-on monetization model. The concept is simple — take a “no frills, no fuss” approach and include only essential functionality in your core plugin and enhance/extend it with add-ons.
But is this architecture a good fit for your plugin idea?
The pros of add-ons over the premium model
Technical pros of add-ons for selling WordPress plugins
Lightweight: The plugin houses essential functionality only, making the core code lightweight and easier to configure (in most cases).
No dual code base: Software makers can focus on add-ons without having to maintain two separate code bases for the core plugin (free and premium).
Modularity: Creating extensions encourages you to develop a modular, more abstract core plugin, significantly improving code maintenance.
Less hassle with feature maintenance: It’s easier to test, debug, and deploy changes to specific add-on-related features. You also don’t need to release a new version of the core plugin to update add-ons/extensions.
Business pros of add-ons for selling WordPress plugins
Higher LTV (aka more money): When you monetize with premium plans, you’re usually limited to offering up to 5 plans because it’s difficult to display more on one screen. Market price ranges are generally set, making it hard to charge more than $200 per year for a single site license, unless you offer unique functionality or have no competitors.
This caps your maximum annual revenue from a user at $200. However, with add-ons, there’s no limit. If you have 100 add-ons, a user could buy them all and net you significantly more revenue from a single customer compared to the premium model of selling WordPress plugins.
Low initial prices: Users purchase only the features they need, likely at a more affordable price since it’s just one add-on/extension. This makes the decision easier, as premium plans with higher starting prices can deter many potential customers.
Third-party extensions: If your core code is well-documented, you can sell your WordPress plugin on a marketplace and allow third-party software makers to build extensions that add more value. You can then market and sell these add-ons on your site, charging a marketplace commission (usually 20%–30%).
The cons of add-ons compared to the premium model
But, inevitably, with the good comes the bad…
Technical cons of add-ons for selling WordPress plugins
Spread thin: Having, say, 15 add-ons means you need to maintain, test, and deploy fifteen code projects. Changing your core plugin can impact all of your extensions, requiring updates for each one. With 20 add-ons, you’ll need to push 20 updates.
Compatibility and version fragmentation: It’s already challenging to get users to update your plugin regularly. With add-ons, you face even more version fragmentation, making it extremely difficult to maintain compatibility across all add-ons and the core plugin.
Performance degradation: Each time do_action
executes, it consumes system resources and impacts performance because a flexible plugin with add-ons requires many hooks and filters.
Business cons of add-ons for selling WordPress plugins
Lower average sales price: With the freemium/premium model, software makers can bundle essential features and charge around $150 per year, even if most users upgrade for just one key feature.
Add-ons are different. If your key feature is an add-on, it’s hard to sell it for $150. Market benchmarks suggest a maximum price of $70 for a single site license — except for eCommerce add-ons, which can be priced higher. To counter this, plugin developers often have to sell add-on bundles to upsell and increase sales.
Tougher purchase decision: Many users don’t know what they need to solve their pain points, so having numerous add-ons is confusing and leads to cognitive overload. Selling premium plans can simplify this by guiding users to the best package. Plans like “Starter”, “Professional”, “Business”, and “Agency” categorize customers, making upgrade decisions easier.
While we can’t give you a definitive answer on which route to go, we’ll let Freemius founder and CEO Vova Feldman lend his opinion:
“Add-ons make the development process far more difficult. When you update your core plugin, you need to test all the add-ons and make sure they’re still working. In most cases, the add-ons model is not the right way to go to sell WordPress plugins. The layer of complexity it adds isn’t worth it for the majority of software makers.”
For a deeper dive into the topic, check out Premium vs. Add-ons – Which is the Best Monetization Model for Your WordPress Plugin?
Now that we’ve explored viable business models, let’s unpack and compare two popular premium billing frameworks for plugin monetization.
Subscriptions vs one-time purchases for selling WordPress plugins
While it’s logical to sell self-hosted software like WordPress plugins as one-time purchases, customers expect ongoing updates with enhanced features, better UX, and excellent technical support. For these reasons, selling WordPress plugins through SaaS-like subscriptions has become the go-to model for WordPress software makers to build sustainable businesses.
Recurring payments:
- achieve higher renewal rates compared to manual renewals because the process is simpler for users, predictable, and promotes retention
- help you predict your monthly income over time and enable you to scale your business in a systematic, calculated way
- strengthen your business’s long-term resilience
One-time purchases, however, will put most software makers at a disadvantage:
- Zero recurring revenue
- Lower customer lifetime value (LTV)
- Requires consistent customer acquisition for sustained cash flow
- There’s an expectation to improve the product and provide support with no cash incentive for plugin developers’ efforts
The only use case that comes to mind where subscriptions may not be suitable is when they are intended for one-time, single-use actions. For example, an export plugin for migrations is typically used only once and offers no ongoing value to the buyer (unless the buyer is an agency).
Barring cases like the above, we believe most makers should go with subscriptions so their consistent blood, sweat, and tears is rewarded. Still not convinced? Check out this article for a more comprehensive exploration of subscriptions vs one-time purchases and why plugin devs need to start thinking about SaaS-like subscriptions seriously.
If you think the heavy lifting ends with ideation, building your core plugin, and deciding on a business model, think again — a huge part of selling plugins is deciding on where in the WordPress wild to release it.
Where can you sell WordPress plugins?
Let’s explore the various options and leading players to help you decide which distribution channels are best for your product and business needs.
Starting with:
Selling WordPress plugins on marketplaces
More than a decade ago, it was frowned upon to charge money for products in the WordPress ecosystem. Very quickly, however, software creators realized that it was unfair for their efforts to go unrewarded.
Spotting the opportunity, Australian-based company Envato was one of the first enterprises to create a marketplace platform for selling third-party software products. Flash forward and marketplaces have become juggernaut platforms for product makers to get their start, distribute and sell their products, and build viable businesses.
Here are the big players, along with their pros and cons:
CodeCanyon
![](https://v2.freemius.com/wp-content/uploads/2025/02/codecanyon-website-home-page-1024x422.png)
The grand-daddy of online marketplaces for selling WordPress plugins.
CodeCanyon is part of the Envato Market family — which includes ThemeForest — and offers a huge selection of scripts, templates, and code. It’s also the leading marketplace for selling premium WordPress plugins.
The credentials can’t be disputed. As mentioned, Envato was one of the first enterprises to create a marketplace platform for selling third-party software products and has been instrumental in the WordPress ecosystem’s evolution.
That said, It doesn’t have the most positive reputation within the core WordPress community based on licensing concerns of the past and a perceived lack of product quality. Recently, Envato’s reputation has taken an even bigger hit among WP makers after being acquired by Shutterstock for a staggering US$245 million.
In their press release and investor documents, Shutterstock highlighted Envato Elements and its 650,000 subscribers, noticeably omitting any mention of CodeCanyon. This strongly suggests that Shutterstock is more focused on the digital asset subscription model instead of individual WordPress themes and plugins.
Based on this, there’s a very real chance that Shutterstock may pull the plug on CodeCanyon. James Giroux — former WordPress Evangelist at Envato — lends weight to this possibility:
“With the gutting of Envato’s author-focused department having already taken place, there are very few voices left within the company who can advocate on behalf of WordPress authors.
“With a new management team taking over that is unfamiliar with the storied history of Envato and its relationship to WordPress, it’s unlikely that the needs of code-based authors and code-based products will be considered.”
For a deeper, more nuanced take on the matter, four experts from the WordPress space share their perspectives on the acquisition and the pros and cons of going non-exclusive.
Still, CodeCanyon’s customer base is large enough to enable software creators to build seven-figure businesses, and none of us can tell what the immediate future holds.
The pros of selling WordPress plugins on CodeCanyon
- With over two million customers, CodeCanyon gives software creators the keys to a vast audience
- The platform is fifteen years old and is an established marketing and distribution channel for makers to get eyes on their products
- Despite a huge increase in competition, Envato and its marketplaces still rank high on SERPs and outdo all others in terms of traffic
The cons of selling WordPress plugins on CodeCanyon
- Commission rates are high. 55% for new, non-exclusive sellers and 12.5%–37.5% for exclusive sellers, tiered according to lifetime earnings
- With 5,200+ WordPress plugins vying for attention, CodeCanyon is highly competitive
- Makers can only contact customers through CodeCanyon
- Should the user request it, purchases of all products include six months’ free product support and the option to extend
- You’re bound by CodeCanyon’s Terms and Conditions
Looking for more definitive advice to guide your decision with regards to selling WordPress plugins on CodeCanyon? In the below panel discussion, industry experts share their insights on what this acquisition means for authors and what potential alternatives and strategies you can consider:
WooCommerce
![](https://v2.freemius.com/wp-content/uploads/2025/02/woocommerce-website-home-page-1024x463.png)
WooCommerce is the most popular eCommerce platform in the world, with over 170 million+ downloads and 5 million+ websites using it. At the moment, 8.9% of all websites use the plugin, slightly behind Squarespace in terms of market share — 23.43% and 23.51% respectively (based on a 2021 survey).
The marketplace is owned by Automattic — the driving force behind WordPress — so you can be assured that WooCommerce is backed by significant resources and budget. Although, it must be said, the recent chaos involving Matt Mullenweg and WP Engine may have dented Automattic’s slim credibility for good, so take the previous sentence as you will.
All extensions and themes are created by Woo’s in-house team or WooCommerce-approved software makers, better known as partners (you).
The pros of selling WordPress plugins on WooCommerce
- The marketplace can be accessed directly from the WP Admin Dashboard if WooCommerce is installed, making it easy for users to browse and giving makers more visibility for their products
- WooCommerce gives 70% commission and is non-exclusive
- Being listed on the marketplace gives the impression of endorsement from WooCommerce and Automattic, which boosts credibility, customer confidence, and suggests a high level of quality
- Software makers can focus entirely on their extensions, as the WooCommerce team manages billing and fulfillment, freeing them to develop new products and explore opportunities without spending extra time on marketing or operations
Subscription Force
The cons of selling WordPress plugins on WooCommerce
- Software creators aren’t given access to customer data — geolocation, type of WooCommerce shop, WordPress version, etc. — and can’t contact users directly
- Integrating payments with your licensing system is highly complex because all customer payments go through the marketplace. This poses two significant issues:
- Software makers have to support two versions of their extension/plugin: one for their website and another without their licensing engine for WooCommerce
- Without licensing features, the product’s code is more vulnerable to null-ing by trolls
- Everything from transactional emails to the marketplace platform itself is painted with WooCommerce’s branding, making it difficult for software makers to build brand visibility in a sea of competitors
Looking for more WooCommerce info? We unpack the numbers in our article Is the WooCommerce Marketplace a Good Platform to Sell Your WooCommerce Extensions?
WordPress.org
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-wordpress-1024x477.png)
WordPress.org is not a commercial marketplace for selling WordPress plugins. It’s a key resource for WordPress users, hosting an extensive collection of free plugins that enhance and extend the functionality and design of WordPress websites.
As mentioned, it also allows software makers to directly contribute to the WordPress project, acting as a community hub where makers, content creators, and website administrators can find support and exchange ideas.
The pros of WordPress.org
- Free exposure can lead to a larger user base, which can be beneficial if you offer premium versions or add-ons
- Valuable feedback and reviews from users can help improve your product’s functionality and user experience
- Products listed on WordPress.org are generally trusted by users because they undergo a sometimes rigorous review process before being approved
- By offering free resources, you contribute to the WordPress community, which can enhance your reputation and networking opportunities
WP.org can also be something of a marketing/sales funnel component:
Michael Makijenko, CEO of Visual Composer, says they treat free WordPress.org users as leads. When these potential customers ask presale questions in the .org forum, it allows his team to show the level of support that potential customers can expect, which can lead to conversions if they’re impressed with the quality and attentiveness.
The cons of WordPress.org
- Providing support can be time-consuming and resource-intensive, especially if your product becomes popular and you’re a solopreneur who has to handle support alone
- Products listed have to be free, so you can’t sell your WordPress plugin directly on the repository, which limits immediate revenue opportunities
- The repository is crowded with thousands of plugins, making it challenging to stand out and capture significant attention
- Exposure to public reviews and ratings can be a double-edged sword, where negative feedback can affect your product’s reputation and adoption
- The WordPress.org repository doesn’t provide much statistics and data about who’s using your software product and how
Cons aside, WordPress.org is a no-brainer if you’re going the freemium route and we highly recommend leveraging it by optimizing your WP.org product page. Check out this article for effective tips and practices.
The above platforms are the main players in the marketplace game, but for the sake of completion, here are other noteworthy options for plugin developers:
To gain a clearer picture of the current marketplace landscape, check out our article Are WordPress Marketplaces Still Worth It in 2024? A Deep Dive for Software Makers.
Still not totally sold on WordPress marketplaces and want to explore your options? You may want to consider:
Selling WordPress plugins from your own website
By directly offering your software products to customers from your own branded digital storefront, you can leverage several advantages, particularly in terms of control, messaging, and profitability.
This direct-to-consumer approach allows you to build a closer relationship with your users, offering tailored support and updates. You can also enjoy the brand-building benefits of having a hub that nurtures business trust and credibility, uncluttered by competitor alternatives like marketplaces.
The pros of selling WordPress plugins from your own website
- Control over every aspect of product management, from pricing and updates to marketing and support
- Significantly higher profit margins by avoiding marketplace commission fees
- Direct relationships with customers, which can nurture loyalty and generate valuable feedback to act on
- Access to detailed analytics to guide product development
- Whereas marketplaces don’t do much in terms of promotion, selling from your own site allows you to tailor marketing strategies specifically to your target audience
- Flexibility to bundle products, offer discounts, and customize sales and pricing strategies
- Enhanced branding opportunities without marketplace constraints
The cons of selling WordPress plugins from your own website
- You need to invest significant time and resources into marketing to drive traffic and sales
- Unless you hire an agent or outsource, you’re solely responsible for customer support, which can be time-consuming and require additional resources that pull you away from product development
- Handling licensing, payment processing, and dealing with issues like fraud or chargebacks can be complex and challenging
- Gaining visibility and building a customer base can be more difficult without the established audience of a larger marketplace
That’s a lot of information to take in, so you’re probably asking yourself:
WordPress marketplaces vs your own website: Which should you choose for selling WordPress plugins?
Over ten years ago — when monetization channels were fewer and product makers less business savvy — the marketplace framework made perfect sense to increase visibility and sell WordPress plugins. But with SaaS and merchant-of-record services like Freemius entering the equation, makers can set up shop themselves and have the financial side of things taken care of.
To decide between selling on WordPress marketplaces and your own website, assess your resources and goals.
- If you’re more interested in immediate visibility for quick feedback and to get your foot in the door, then a marketplace may be your best bet to sell WordPress plugins (for now)
- If you prefer full control and higher profit margins and have the means to create a professional website, deploy robust marketing strategies, and offer efficient customer support, then go with your own online storefront
Our advice?
Consider a hybrid approach and use marketplaces for immediate exposure while gradually building your website’s presence. Leverage the built-in audience of marketplaces to gain visibility and sales, and use this platform to attract early customers and gather reviews.
Simultaneously, develop a professional website, optimize for SEO, and create valuable content to attract organic traffic (we explore these tactics further down).
You should also encourage marketplace customers to join your email list and use social media to drive traffic to your site. Offer exclusive discounts and retargeting ads to convert marketplace buyers into loyal customers on your website for long-term growth.
Think you’re ready to sell WordPress plugins? Hold up! Before listing your products on marketplaces and building your own website, you need to determine your plugin’s pricing:
How to price your WordPress plugin correctly
Along with excellent product features and support, pricing is one of the most important aspects of creating a sustainable long-term software business.
Wouldn’t it be silly to set your price without knowing how your customer sets their budget?
— Jason Cohen (@asmartbear) October 9, 2024
And don’t you need to deliver very different experiences, depending on price?
Yeah, don’t skip that.
We second the “not skipping” part. It’s critical to find a balance that works for your bottom line and your customers’ budgets — getting it wrong can have serious long-term consequences for your software business.
To help you navigate the tricky nuances of WordPress plugin pricing, let’s explore the non-negotiable steps that’ll help you maximize revenue:
Research your plugin niche
Every plugin fits into a category or niche with established pricing norms based on demand and competition. This doesn’t mean you can’t shake things up and redefine the standard pricing for your market, but let’s start with the basics.
You can usually gauge what your target market is willing to pay by looking at alternatives with similar business models and value propositions. Once you have a general idea of the price range and market limits, you can start digging deeper with your research.
Let’s use two leading form plugins and their basic pricing for one-site usage:
- WPForms = $49.50 annually
- Gravity Forms = $59 annually
It’s fair to assume that software makers have a ~$20 range to play with for a single-site license (depending on the functionality the plugin offers).
Once you’ve established the bracket your plugin will play in, determine the popular business models in your niche — freemium, premium, or subscriptions. With this ticked off, you should have enough data for a ballpark figure to sell your WordPress plugin.
Assess the value of your plugin
With rough pricing established, figure out the value your plugin brings to customers. Look at where your features stand compared to what’s available on the market.
For instance, if you’re sure your product’s premium features save users more time or money than alternatives, you can probably price it on the higher end. And, if it offers unique features that competitors don’t have or can’t match, that’s another good reason to set a premium price.
![](https://v2.freemius.com/wp-content/uploads/2025/02/unlimited-elements-website-pricing-page-1024x613.png)
As one of the first companies to leverage the rising popularity of the Elementor page builder, Unlimited Elements is a great example of market-driven pricing. With a wide range of widgets (Elementor’s version of plugins) and comprehensive documentation, the company justifies higher price points for its paid tiers.
Work out your costs and overheads
Setting your price in relation to the overall market and your competitors is great, but you also need to consider your internal costs.
If you don’t have a clear understanding of the revenue needed to keep operations up and lights on, your pricing strategy will be more like a roll of the dice in the dark.
Beyond initial sunk development costs, you must account for ongoing and future expenses related to hiring, new releases, testing, hosting, marketing, documentation, and support for your plugin. Oh, and don’t forget to include your own time.
While it’s not always realistic to predict exact numbers in advance, you should — at the very least — aim to have a range of forecasts for expected costs and sales that cover optimistic, neutral, and pessimistic outcomes.
Build this information into a simple spreadsheet — along with market research from the earlier steps to plug gaps — and you can start simulating possible real-world scenarios across different price points to sell WordPress plugins.
Price with your target audience in mind
Your customers come from diverse backgrounds and what might seem like a bargain in one country could be expensive in another. Just like tailoring your marketing strategies to different audiences, align your pricing with your target buyers and their geolocations by analyzing it from their perspectives and considering their expectations.
Define your tiers
By offering different levels of features and benefits and separating them into tiers, you can appeal to various users and budgets (and nudge visitors to purchase your chosen plan — we’ll share how in a bit).
Here’s a brief overview of how you can do this:
Basic tier:
- Offer essential features like core functionality and basic support
- This targets new or unsure users or those with simple needs
- Example: Basic email support, fundamental tools for plugin operation, and limited customization options
Intermediate tier:
- Include additional features that provide more value — ideal for more experienced users or small businesses
- Example: Integration with other popular plugins, moderate customization options, and enhanced support like live chat
Premium tier:
- Provide the full range of features, including advanced options and priority support
- Target power users and larger enterprises
- Example: Advanced analytics, extensive customization options, priority email, phone support, and exclusive access to beta features
You’re not limited to three, of course. Define the number by gathering user feedback, researching market demand, and analyzing what your competitors are doing.
![](https://v2.freemius.com/wp-content/uploads/2025/02/fibosearch-website-pricing-page-1024x616.png)
Interestingly, FiboSearch offers all of its features across plans but differentiates them with the number of sites, products, and level of support included, proving there’s no “one size fits all” rule for tiers.
Once your numbers and pricing plans are set, it’s time to:
Optimize your plugin pricing page for conversions
In this stage, you need to focus on presenting your pricing in a way that persuades visitors to hit “buy”.
The design and copy of your sales and pricing pages can significantly impact your conversion rates. Let’s explore best practices for optimizing these pages to maximize your plugin’s sales potential.
Build a compelling sales page
A compelling sales (aka home/landing) page is essential for the success of freemium-based plugins and can be the nudge potential customers need to download your product and take it for a spin.
Here’s how to make your elements impactful and cohesive:
Craft a “power copy” heading
The first step to creating a persuasive plugin sales page is to create a condensed “elevator pitch” tagline that explains:
- What your plugin does
- How it enhances WordPress websites
- Why your website visitors need it
Keep it brief. Avoid filling the page with text. You don’t want to frighten potential customers away! The tagline should be no more than one paragraph and even as short as one sentence.
Example: Akismet
![](https://v2.freemius.com/wp-content/uploads/2025/02/akismet-webiste-home-page-1024x585.png)
Akismet’s short tagline is a perfect example of the power-copy principle and it also manages to add some magic with a bit of wizardly humor.
- What does the plugin do?
- Spam shall not pass — it blocks and filters out spam
- How does it enhance WP websites?
- Advanced AI filters out comment, form, and text spam with 99.99% accuracy
- Why your website visitors need it
- They’ll never have to worry about spam again
A catchy “CTA without delay”
The next essential component of your sales page is a prompt link/call to action that leads visitors to more information or to purchase the plugin.
This link or CTA should be above the fold (visitors see it straight away when landing on the page) or at least on the next scroll.
A “CTA without delay” is vital for selling WordPress plugins because it:
- improves the user experience for visitors who already know about your plugin and want quick access to more details or the download
- allows visitors intrigued by your tagline to get more information without scrolling through the entire page
Example: OptinMonster
![](https://v2.freemius.com/wp-content/uploads/2025/02/optinmonster-website-home-page-1024x508.png)
Show off your plugin and its killer features
Since this is one of the most crucial elements of your sales page, bring your A-game to prove your plugin and its features are star players. No low-quality imagery or sub-par copy allowed.
Use engaging copy to emphasize your killer features and how they address visitors’ problems. Complement your copy with clear, attractive screenshots (or GIFs) of the front-end and back-end UI to show how your solution works in practice.
This approach gives visitors a quick and appealing snapshot, helping them decide instantly if your plugin meets their needs.
Some tips for screenshots and GIFs:
- Use tools with high-quality output: Snagit, Greenshot, or Lightshot for screenshots, and LICEcap, ScreenToGif, or ShareX for creating GIFs
- Ensure a clear interface: Arrange the elements in your plugin’s interface neatly for a clutter-free UI. Avoid overlapping elements, cluttered input fields, and unnecessary pop-ups that distract from the main features you want to highlight
- Don’t be afraid to demonstrate: Consider using video material to show your plugin in its best light and to give visitors an accurate idea of what they can expect
- Annotate where necessary: Use annotations to highlight specific areas or features in the screenshots. Tools like Snagit and Greenshot offer easy annotation options
- Prioritize cohesion: Maintain a consistent style and resolution for all screenshots and GIFs to create a professional sales page aesthetic
Examples: Code Snippets Pro
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-codesnippets-pro.png)
A simple representation of how the plugin’s UI will appear in the backend of a WP website with short, concise annotations to highlight important features.
![](https://v2.freemius.com/wp-content/uploads/2025/02/code-snippets-pro-features-solutions-1024x525.png)
Code Snippets Pro’s killer features and solutions are presented in a visually appealing, informative way with simplified, clutter-free icons in combination with concise copy.
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-codesnippets-animation.gif)
A simple GIF demo to show how the product works in real-time and where the functionality sits in the WP UI.
Prove your plugin’s a crowd pleaser with social proof
Social proof enhances conversion rates. The stats drive this home:
- Websites with customer reviews have a 67% higher eCommerce conversion rate than websites without them
- 83% of Americans say a recommendation from friends or family makes it more likely they’ll buy
- 77% of visitors who viewed a testimonial video say it helped persuade them to purchase
When visitors see that your plugin is widely used and endorsed by notable figures and customers like themselves, it boosts your credibility, making visitors more likely to give your solution a go.
Three simple tactics will help you build social proof on your WordPress plugin homepage:
- Display logos of WordPress publications that have featured your plugin or known companies that have used it
- Showcase customer testimonials/reviews for your software products:
- This video will help you generate a consistent flow of positive reviews
- This article will help you generate them automatically 🦾
- Highlight positive comments from respected WordPress developers or companies and figures in the software community
Examples: WP Rocket
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-wprocket-nick-1024x345.png)
A notable vote of confidence by Nick Roach, CEO of Elegant Themes — his company is the home of Divi, the most popular WordPress theme in the world.
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-wprocket-counter-1024x320.png)
While not social proof per se, the above showcases a persuasive statistic that instills confidence in the product — four million websites and their owners can’t be wrong, right?
![](https://v2.freemius.com/wp-content/uploads/2025/02/themegrill-customer-reviews-testimonials-social-proof-1024x685.png)
![](https://v2.freemius.com/wp-content/uploads/2025/02/companies-that-use-themegrill-1024x468.png)
If the leading WordPress companies trust the product, then who’s to argue?
After crafting an effective sales page that showcases your plugin in an excellent light, you need to persuade interested visitors to hit the buy button…
Create a high-converting pricing page for selling WordPress plugins
The next step of the buyer’s journey starts as soon as a visitor arrives on your pricing page, either from your sales landing page or through SERPs.
Here, you must persuade them by unpacking your unique value proposition (USP), building credibility and trust, and leading them to the package and price point that solves their problems.
Achieve this with minimal distractions from your main goal: Getting them to purchase the product.
Ultimately, your pricing page should balance design simplicity, content length, and pricing psychology effortlessly.
Here’s a high-level rundown of how to do this:
Create urgency: An effective way to sell WordPress plugins is to create a sense of urgency by leveraging FOMO, or Fear of Missing Out. Create this “pressure to purchase” by:
- displaying the number of satisfied customers using and benefiting from your product
- showing scarcity with limited licenses or time to buy
- offering exclusive deals or early-bird discounts to beta users
- using countdowns for time-limited offers
Reduce exit points: Exit points (or links) distract visitors from clicking your CTA. Here’s how to reduce them while still including links to valuable supplementary material and product information:
- Design a unique header and a simplified navigation menu with fewer options than your standard website’s header. Simplify your footer too
- Don’t include links to individual features in the comparison sections of your plans
- Say no to popups — they can distract and irritate visitors, potentially driving them away
- Include an FAQ at the end of the page for those who have specific questions
Keep the design and copy simple and to the point: Avoid cognitive overload. Overstuffing your pricing page with visual elements or lengthy text can distract and make it difficult for visitors to compute the information.
Explain your USP clearly: A value proposition defines the problem your product solves, the benefits it offers, and why it’s better than competitors. It’s a concise message designed to influence a person’s decision-making process in your favor.
Have a monthly payment option: Is your plugin more expensive than alternatives on the market? It’s helpful to show annual prices in monthly increments to aid potential buyers in comparing billing cycles.
For instance, instead of listing $100/year, display $7.99/month billed annually (totaling around $96).
Psychologically, $7.99 feels easier on the wallet than $100/year because a single-digit price seems less intimidating than a three-digit one.
Include a multi-currency payment option: It doesn’t matter where most of your paying customers are located — you should always give visitors the option to pay in their native currency when selling WordPress plugins. Offering a multi-currency option enhances the customer experience and can boost conversion rates and encourage your expansion into global markets.
Highlight your recommended plan: It’s standard practice for a pricing page to feature three to four plans. Highlight your target plan (the one you want to be your best seller) by making it slightly larger or adding a “Most Popular” badge to draw attention.
Other practices include:
- Highlighting your preferred plan’s border
- Positioning it next to the most expensive plan to make its pricing more attractive
Have clear feature differentiation across plans: Remove features from lower-priced plans and add your standout “killer” features to the plan you want users to choose — the aforementioned “target plan”. This approach gives users several compelling, financially sound reasons to go for the higher-priced plan.
- Note: Do not make the mistake of having the number of sites/licenses be the only difference between your plans. Most solopreneurs have target audiences made up of users with a single website. By making sites/licenses the only differentiator, you essentially make higher-priced tiers irrelevant to a huge slice of your audience.
Use pricing anchoring: Price anchoring is a cognitive bias where a person’s buying decision is influenced by the first price they see. For instance, a $1000 laptop might seem expensive on its own, but if placed next to a $3000 laptop, it appears more affordable.
You can also use this technique to influence your customers’ decisions. By positioning a more expensive plan before your preferred option, you make the preferred plan’s price seem more attractive.
The above, quite honestly, scratches the surface of creating a conversion-driving pricing page to sell WordPress plugins. For a comprehensive deep-dive with actionable tips and practices, read our article The Anatomy of a High-Converting Pricing Page for WordPress Plugins & Themes.
Included is a downloadable blueprint with annotations for every essential section of your pricing page. Here’s a preview:
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-pricing-page.png)
In a recent plugin.fm podcast, Freemius founder and CEO Vova Feldman distills a decade of pricing page experience and explores how psychology can powerfully impact the sales process. Watch it here.
With your pricing set, your pages live, and your products listed, you need to entice potential customers to actually visit your website to learn more about your awesome product.
Branding, marketing, and promotion to sell WordPress plugins successfully
Even though branding, marketing, and promotion are probably not where your talents and passions lie, focusing solely on product development won’t attract new users and it definitely won’t help your business expand.
You need to identify and connect with people with specific problems your product solves. Engage with these users, listen to their feedback, and use it to refine your product and its branding. By creating a brand that resonates, you can build relationships with your customers, educate them on your product, highlight its benefits, and set yourself apart from competitors.
This is the essence of branding and marketing and one of the most effective ways to sell WordPress plugins.
Some good news: You’ll probably already have some experience with this after conducting early market research, outreach, product development, and beta testing (if you released a beta version, that is).
Let’s get into it:
Building brand trust, credibility, and differentiation
Freemius Head of Brand
Allow us a metaphor or three to explain the difference between trust, credibility, and differentiation:
- Brand trust is why a contractor relies on Caterpillar machinery — years of reliable performance on rough job sites make it their go-to choice
- A high-net-worth collector chooses Patek Philippe watches, not only for their luxury but because the brand’s long history of precision craftsmanship proves its credibility
- Meanwhile, the health-conscious young professional opts for a Brompton folding bike. Its design for urban commuting and commitment to eco-friendly mobility have set it apart in the market
Let’s break it down further:
Brand trust is the confidence consumers feel in a brand’s reliability, integrity, and consistent ability to meet their expectations. It plays a crucial role in customer decision-making, as people naturally lean toward brands they know and trust.
Develop brand trust by:
- consistently delivering high-quality products or services
- always being transparent with your customers
- being committed to reliability
Brand credibility has many parallels with brand trust, but in this instance, it’s about authenticity and how customers perceive your brand. For example, is your brand a pioneer or innovator in your field? Is it respected for its integrity and going above and beyond for customers?
Brand credibility can be established by:
- Using customer testimonials and setting up automated systems for gathering product reviews
- Providing valuable content to the community through blog posts, podcasts, YouTube videos, or active engagement on X/Twitter
- Building collaborations or partnerships with well-regarded brands or influencers
Brand differentiation identifies and emphasizes the unique qualities that distinguish your brand from your competitors. It’s the special sauce that gives your brand color in a sea of black and white to capture the attention of potential customers.
Strategies for brand differentiation to sell WordPress products include:
- identifying and highlighting unique selling propositions
- crafting a compelling brand narrative
- focusing on specialized features or finding spaces within your niche to capitalize on
For a step-by-step guide that explores specific tips and practices to establish all three, read Make Your Mark: Building Brand Trust, Credibility, and Differentiation in WordPress.
Next, we’re stepping into the realm of marketing strategy to amplify your brand…
Inbound marketing vs outbound marketing for selling WordPress plugins
Software makers must find the best way to connect with their audience and turn their hard work into well-earned profit. To achieve this, you have two dominant, overarching marketing and sales strategies at your disposal.
Inbound marketing and outbound marketing.
Inbound marketing attracts prospects passively (or leads if we’re using “marketing” speak) by appealing to their pain points with resources that help their decision-making process. It’s a long-term strategy that anticipates and solves potential buyers’ problems from the start of their journeys to the final steps (and beyond).
Inbound sales work well for businesses targeting audiences who use Google and other online platforms to research. Why? Because these prospects are on the lookout for information and solutions that match their needs and solve their problems, even if they’re unaware of what precisely those problems are, which is your job to educate them about.
Outbound marketing involves actively reaching out to prospects and starting conversations via direct emails and cold calls. This approach is particularly effective for software businesses aiming at specific industries or demographics, especially when there isn’t an existing demand for your product.
Targeted outreach allows software makers to connect with individuals or organizations that match their ideal customer profile. By focusing outbound efforts on high-potential leads, makers can significantly boost the chances of conversion.
So, which should you choose as a jumping-off point for your marketing?
Our advice: take a hybrid approach that combines the best of both worlds, see what works and what doesn’t, and adapt your strategy accordingly.
To help you with the specifics, we’ve written a comprehensive guide: Inbound Sales vs Outbound Sales: Choose the Right Strategy For Your Software Business.
Right, with your overall strategy selected, let’s get into how you can:
Develop a marketing plan to sell WordPress plugins
You can leverage many channels and practices to attract new users to your WordPress product:
- WordPress.org
- Content marketing
- Public Relations (something that tech entrepreneur and marketing leader Rand Fishkin advocates)
- Social media marketing
- SEO
- Paid advertising/SEM
- Affiliate marketing
- Email marketing
- Influencer marketing
But before you can use the above and get eyeballs on your product, you need to determine:
- who your product is catering to — your initial research will have already unearthed some valuable information to build your marketing efforts on
- your audience’s pain points and priorities
- what content (and which formats) they find most helpful
- where they hang out online and consume their content
Once you’ve defined the above, you can move on to the cornerstone of your marketing: content strategy and creation.
Steps to leverage content marketing to generate awareness and leads
1. Create buyer personas
We’ve said it before and it bears repeating:
People don’t want to buy your plugin — they want to buy a solution to their problem.
This is why you need an accurate idea of who your customers are and what they’re struggling with and trying to solve. This is where buyer personas come into play.
Buyer personas are detailed, semi-fictional profiles of your ideal customers, created using market research, existing customer data, and some informed assumptions. They help software makers and SMBs understand customer needs, preferences, and behaviors to sell WordPress plugins more effectively.
To really understand your users’ problems, dive into WordPress forums and support boards for competitor plugins. Document repetitive questions and recurring concerns — these are the golden tickets that highlight how your product’s features are better than alternatives.
While you’re at it, take note of who’s asking these questions. Are they seasoned WordPress pros or newcomers? Are they running a personal blog or managing an enterprise-level site? Use this info to create buyer personas that capture everything you know about them.
You can also use surveys and interviews and tap into data analytics with tools like Google Analytics, HubSpot Analytics, or specialized CRM platforms. These tools offer detailed views of user behavior and demographics, giving you a clear picture of your audience.
For more info on creating buyer personas and segmenting them, click here.
2. Create quality content that hits each level of the marketing funnel
Define your content goals and be realistic about what you can achieve as a software company or solo bootstrapper. Once you know, map out a calendar for a specific period, say, three months/a quarter.
Do you have the capacity to create articles, videos, webinars — maybe even a podcast — on an ongoing basis?
You should also clarify:
- the topics you’ll cover and how they address prospects’ pain points
- how your content milestones and mini-milestones connect with your overarching content goals
- the flexibility of your content plan and how often you’ll revisit it to make tweaks based on performance
Your content should be high quality and enriched with insights from thought leaders (or subject matter experts) in your niche. This is critical because — in the era of AI and copy-paste content — Google prioritizes E-E-A-T content that provides real value to readers.
Every time you create a piece of content, be it an article, a video, or a podcast, you should ask yourself this:
“Am I providing the best possible solution to the problem at hand? Am I providing real value that readers won’t find elsewhere?”
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-great-question.gif)
Asking these questions, getting into the specifics of creating content, and setting up a workflow are critical for building momentum.
Think of it as a “snowball” effect — over time you’re essentially creating a knowledge hub for visitors looking for the solutions your product offers + valuable supplementary information they may be interested in.
A good content strategy usually starts with setting clear goals and KPIs (organic traffic, number of new ranking keywords, etc.) and deciding how often to track them. It also involves figuring out the exact tactics and topics to focus on and organizing the whole process smoothly.
At Freemius, we use the modern marketing funnel to structure our content:
The modern marketing funnel promotes a continuous cycle of relationship-building with customers, rather than just moving them through a straightforward process that ends with a purchase.
The funnel will help you organize your content and address prospects’ pain points and needs at various stages of the buyer’s journey:
- Raise awareness: Content that addresses the problem your plugin solves or explores related topics without being pushy or promotional. This can establish your brand as an authority on subjects in your niche without directly trying to sell your WordPress plugin.
- Nurture interest: Drive credibility and make yourself the audience’s “go-to” source with unique, useful content related to your niche and the issues your plugin addresses.
- Spark desire: The first two stages are largely about fostering brand awareness. The next few steps focus on educating prospective customers on how your plugin addresses their specific needs.
- Facilitate purchase: Emphasize your plugin’s features with landing pages, product videos, demos, and pricing pages that focus on what the customer can achieve or solve by using your product.
- Encourage adoption: Provide onboarding support and use feedback forms to address issues and help customers use your plugin correctly from the get-go. An automated follow-up like Freemius’s Deactivation Feedback Form can help you understand why customers are uninstalling your software products and what you can do to improve.
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-deactivation-form.png)
- Cultivate loyalty: Offer excellent support, exclusive deals, and collect feedback to minimize churn and encourage repeat purchases.
- Encourage expansion: Upsell to satisfied customers with bundles, add-ons, or plan upgrades with additional features, premium support, etc. Existing customers are more likely to buy from you again.
- Advocacy and affiliation: Promoting referral programs and affiliate opportunities — Freemius offers an affiliate platform out of the box. This can turn loyal customers into advocates, spread the word, and complete the marketing cycle.
Returning to the first four stages of the funnel — incredible content is pointless if nobody can find it, right?
3. How to use SEO techniques to improve search rankings
CMO at Freemius
It’s only getting tougher to rank with Google’s frequent changes. In 2024 alone, the juggernaut introduced three significant updates to its algorithm:
- March 2024 core update: Significant algorithmic changes, affecting many websites and even leading to the deindexing of some from Google Search
- Update to address spam and low-quality results: Google enforced updates, reducing the visibility of low-quality, unoriginal content in search results by 40%
- Algorithm changes to improve search result quality: The March 2024 core update also included changes to improve search result quality as well as new spam policies
- The BIGGEST one of all — AI Overview: Google’s AI-generated responses have been pushed to the top of the search results page, making it near-impossible to claim top positions for valuable keywords. This decision is also driving the zero-click search trend and keeping potential customers from clicking through to websites
With all of these changes, are smaller software makers and their companies on an eternal backfoot?
Not really.
Here are strategies to tweak your playbook and navigate the new world order of search engine optimization:
Answer search intent
Regardless of Google’s updates, you’re still dealing with the same target audience and the same audience intent. Solving issues and answering questions means you need to understand the “why” behind a user’s search.
Search intent is and will be the most important thing when it comes to making SEO work. Knowing what users want, optimizing for them first, and the algorithm will catch up eventually and reward us for investing in original thinking, original research, and relationship building.
— Goran Mirkovic (@ClemmRusty) June 11, 2024
Creating content that addresses what people are searching for helps keep them on your page for longer, which boosts your ranking with SERPs. Also, when users find what they need on your site, they’re less likely to leave for a competitor, which boosts lead generation and conversion rates.
Sharing valuable, relevant information not only increases your brand’s visibility but also positions you as an expert, building trust with potential customers.
Tools like Ahrefs or Semrush can help you find long-tail keywords and phrases that reflect user intent, whether they’re problem-focused (“how to optimize website speed with plugins”) or solution-oriented (“top security plugins to protect your website”).
Or “selling WordPress plugins successfully”…
Additionally, pay attention to search suggestions and the “People also ask” sections on Google to understand the specific questions users have and how they connect to your targeted keywords.
Example: “top security plugins to protect your website” serves up the following:
![](https://v2.freemius.com/wp-content/uploads/2025/02/google-people-always-ask-search-results.png)
Next up: don’t opt for a “spray and pray” strategy when it come to the content you create, rather:
Implement clusters and content pillars
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-bikes.gif)
Or, as we like to call them at Freemius — Hubs and Spokes.
Instead of creating lengthy, all-inclusive guides on every topic, consider using topic clusters and pillar pages for your content.
Think of your website as a library that’s organized and easy to explore. With topic clusters, you group related subtopics under a broad theme, called a pillar page, which can boost your SEO and establish your brand as a leader in your field.
For instance, if you’ve developed an eCommerce plugin, you could create a pillar page titled “Starting Your Online Store.” Under this pillar, you might include clusters like “Choosing the Right Payment Gateway” or “Optimizing Product Listings for SEO.” By linking these subtopics back to the main page, you create a comprehensive resource that highlights your expertise in eCommerce solutions.
Prioritize E-E-A-T content
In 2022, Google added “Experience” to its E-A-T framework (Expertise, Authoritativeness, Trustworthiness). This new emphasis highlights content created by authors with firsthand knowledge of a topic.
This shift encourages authentic, unique content rather than just repeating what’s already out there.
For software makers, this is a win. Experience-based content is perfect for product comparisons and reviews, an essential part of your content strategy if you’re looking to attract new users.
So, how can you align with the E-E-A-T framework?
- Have your content authored by experts with proven experience in selling WordPress plugins. Include bios to highlight their qualifications and relevant projects
- Support your content with data, research, and credible sources to enhance its authority
- Create blog posts that demonstrate how you achieved something, rather than just explaining how to do it. Use authentic visuals to back up your points:
![](https://v2.freemius.com/wp-content/uploads/2025/02/idea-profit-logistics.png)
Unique ideas, insights, and data
There’s just no room for dry, uninformed, and unoriginal content anymore.
You don’t need to dive into deep research if it’s not feasible. Even a quick social media survey can provide valuable insights. Sharing your expert opinion, especially if it challenges popular beliefs, is also effective.
Content like this is more likely to catch the eye of industry leaders and get featured in top publications, putting your content — and your software — right in front of your target audience. It’s also a great way to open new distribution channels for your business.
Diversified content distribution
Google isn’t the only platform you can optimize your content for. Goran’s opinion echoes this sentiment egg-zactly:
Think about using YouTube and TikTok for distributing engaging videos that are optimized with relevant keywords. For instance, you could create explainer videos showcasing your product’s features and target keywords like “Easy way to set up online store on WordPress.”
Email marketing is also highly effective, with more than 80% of small businesses relying on it as their main acquisition channel. Sending out a newsletter is a great way to communicate personally with your audience.
- On that note: We have an entire article dedicated to why software makers have to capture user emails from Day One.
While a newsletter might not boost your SEO directly, it can drive website traffic, increase brand awareness, and potentially lead to backlinks — all of which support a solid SEO strategy.
Content tailored for zero-click searches
How to get around zero-click searches that present all the info users need right on search pages? Even the more complex searches are answered with featured snippets geared to keep users on the results page and not on external websites… but, luckily, this is something you can use in your favor.
While featured snippets may not always increase traffic, they do boost your online visibility and help establish you as a thought leader.
There’s no guaranteed way to get a featured snippet, but you can improve your chances by:
- keeping your answer concise (50-70 words)
- avoiding typos and grammatical errors
- providing a direct answer to the query. For instance, if the question is “benefits of using CRM software,” immediately list those benefits after the corresponding heading in your post
Bottom line: Don’t give up on SEO — amp your efforts up!
Optimizing content for audiences is an opportunity for smaller players with real-world experience to win over a good deal of relevant traffic and authority from behemoths still repackaging the same old stuff.
4. Build in public
Building in public is about transparent communication — sharing progress, challenges, metrics, and successes in real-time to give the public an insider’s view of your software-making journey. By openly sharing your experiences and benchmarks on platforms like X and Bluesky, you can build credibility, foster trust, and attract a community that becomes genuinely invested in your plugin’s success.
Just hit $ 2k MRR since I switched to @freemius 🎉 pic.twitter.com/1oGEoPFnV1
— Xaver (@xaver_) October 11, 2023
Arvid Kahl, passionate advocate of the ‘build in public’ movement, explores the profound impact it can have on software product makers’ lives and careers:
With your content machine up, running, and pumping out highly informative, valuable, and original assets, it’s time to shift focus to handling the influx of support it brings in.
Customer support and relationship management
Before we get into the meat of this section, let’s tackle one of the important support questions for freemium plugins specifically:
Should you provide support for your free plugin version on the WordPress.org repository?
Yes… but the trick is to make free support work for you and your plugin while helping your product’s users (who are potentially paying customers too).
A young plugin can benefit greatly from early support
Providing free support in a plugin’s infancy is beneficial for several reasons. Initially, support requests will offer valuable feedback. Users will tell you what they want via support tickets, helping you identify common patterns and areas of improvement.
You’ll also learn how people use your plugin, often in unexpected, surprising ways which will help you brainstorm, prioritize, and implement new and improved features. Plus, establishing a dialogue with users and responding timeously to tickets can lead to positive reviews on the repo and help you lock down your “support style” for when your user base grows.
Excellent support also increases the chances of free users upgrading to paid plans because you’ve established trust and confidence.
Choosing the right support platform for your WordPress plugin
There are many excellent customer support platforms available, but which one is the right fit for your business? The key is to select a solution that aligns with your workflow, addresses customer needs, and stays within your budget while supporting your goals.
Let’s examine two of the leading solutions on the market.
Help Scout
Help Scout is a favorite among solopreneurs and small software businesses due to its simple setup, user-friendly interface, and reasonably priced lower-tiered plans. It features a shared inbox for team collaboration on customer inquiries, allowing for a seamless workflow. While Help Scout offers email, phone, and ticketing options, it doesn’t provide live chat support.
Help Scout provides a free plan for up to three users, though it has limitations — such as no access to the API or reporting features, and all outgoing emails will have a Help Scout-branded link.
There are three subscription plans:
Standard: $25 per user per month (limit of 25) or $22 per month charged annually.
- 2 shared inboxes with email, live chat, and social channels
- 1 docs knowledge base
- Beacon help widget
- Automated workflows
- Custom reports
- API and 100+ integrations
- In-app messaging
- AI drafts
Plus: $50 per user per month or $44 per month charged annually.
- All standard features, plus additional features like:
- 5 shared inboxes with email, live chat, and social channels
- 2 docs knowledge bases w/ restricted access
- 25 free light users
- Advanced permissions
- Advanced tracking w/ custom fields
Pro: $65 per user per month, charged annually (10+ users).
- All Plus features, with additional features like:
- 50 free light users
- Enterprise security
- HIPAA compliance
- Tiered discounts
- Concierge onboarding services
- Dedicated account manager w/ account optimization reviews
There is also a free trial for makers who would like to try the platform without financial commitment.
Zendesk
Zendesk is a popular choice for small businesses and large companies. With its mobile SDK and APIs, WordPress plugin makers can integrate customer support directly into their plugins.
This help desk system is capable of managing thousands of tickets daily and works smoothly on both desktop and mobile. It keeps things organized by consolidating emails, web inquiries, chats, and social media into one platform for easy response and tracking.
Zendesk provides various support options, including email, phone, live chat, training, and ticketing.
There are five subscription plans with the option to try each one out with a free trial:
Build Your Own Plan: Starts at $19 a month. Ideal for solopreneur makers and SMBs.
Suite Team: $55 per agent/month billed annually. Deliver seamless, conversational service with out-of-the-box tools that are quick to set up
Suite Growth: $89 per agent/month billed annually. Boost efficiency and deliver quality service at scale with enhanced self-service and automation capabilities.
Suite Professional (most popular): $115 per agent/month billed annually. Optimize your operations with powerful collaboration tools, skills-based ticket routing, and analytics.
Suite Enterprise: Interested parties need to contact the Zendesk team directly. Deliver personalized experiences at scale with AI-powered content cues and custom roles and permissions.
You can view the full list of features here.
With so many options available, finding the right support platform for your plugin requires research. This article will guide you further in choosing the best solution for your needs.
Next up, it’s time to consider taking some of the support load from your shoulders.
Build an excellent WordPress plugin support team
As your sales increase, so will the need for customer support. The best way to manage this is by creating a strong support team. Start building your team before the support requests become overwhelming to allow enough time for training.
Some tips on how to go about this:
Define your support needs: Analytics can show where most of your support tickets are concentrated, helping you identify the skills needed in candidates. For example, if 70% of your tickets are simple queries about licensing and billing, you’ll know you need someone for basic support who may only need up to a week of training.
On the other hand, if over 50% of your tickets require code access, you’ll need someone with both support and coding expertise.
Language fluency: Language barriers can often lead to misunderstandings on both sides. When targeting a global market to sell WordPress plugins, it’s essential to hire someone fluent in English who also understands the nuances of the other languages you plan to support.
Reach out to customers: Spread the word about open support positions through your email list or social media channels. It’s smart to start by reaching out to those already familiar with or interested in your plugin, as they might offer great recommendations or even apply themselves.
Browse job boards: Plugin support typically needs a mix of communication skills and technical know-how. Begin your search for candidates on job boards that focus on technical roles. Here are some great options to consider:
Ultimately, expansion depends on the expectations you’ve set for yourself and your users. Are you aiming to handle a large volume of tickets simultaneously? Do you plan to resolve issues within six hours or three days? What are your growth trajectory predictions? If it’s a freemium product, will you offer top-tier support for both free and paid users?
If you feel that expectations aren’t being met, it’s likely time to consider hiring more customer support reps. But if you don’t have the time or resources to bring on new team members, another option is to hire a “Support as a Service” platform to take the load from your shoulders.
Whichever way you go, it’s critical to empower the support team with:
Scalable documentation
Your documentation must effectively support your team and reduce load. Ensure it covers both complex and frequently asked topics, as well as simpler tutorials that users might need. Points to consider:
- Scalability and durability: “Bake in” practices so your knowledge base grows with your business
- User-friendly setup: Make sure your documentation platform is easy to manage and even easier for users to navigate
- SEO optimization: Use your knowledge base to boost search rankings
This guide will help you create a strong hub of well-organized documentation to reduce your support burden and enhance the user experience, including insights on:
- how to organize and structure your knowledge base
- tips for writing clear, concise, and user-friendly documentation
- addressing both simple and complex user queries
- best practices for keeping your content updated and relevant
Whew — that was a lot.
Now that we’ve covered the essentials of selling WordPress plugins successfully, let’s shift focus to the future. As the ecosystem changes, so do the opportunities and obstacles, reshaping how software makers must adapt and innovate.
What does the future of selling WordPress plugins look like?
One only has to look at the recent acquisition of Envato by Shutterstock and the chaotic showdown between Matt Mullenweg and WP Engine to know that things are perpetually changing in WordPress.
Here are our predictions for the future so that you have a good idea of where to place your time and effort.
Increased demand for niche solutions
We’ve noticed an increasing need for plugins that cater to specific industries and functionalities.
The future will likely see a rise in niche plugins that address unique business needs, such as specialized eCommerce features, industry-specific tools, and advanced analytics.
This trend presents an opportunity for makers to focus on creating highly targeted plugins that offer distinct value propositions.
Emphasis on user experience and support
As the plugin market becomes more saturated, user experience (UX) and customer support will be critical differentiators. Future successful plugins will not only offer robust functionality but also prioritize intuitive design, seamless integration, and comprehensive customer support.
An essential aspect of this is first-time user experience (FTUX), which plays a significant role in shaping user retention and satisfaction. By streamlining onboarding processes and providing clear guidance, plugin makers can enhance FTUX, ensuring users quickly understand and benefit from the plugin’s features. For more insights, check out this article on how to ace first-time user experience.
Subscription-based and SaaS models
The traditional one-time purchase model for selling WordPress plugins is increasingly giving way to subscription-based and Software as a Service (SaaS) models. This shift allows makers to provide continuous updates, support, and new features while generating recurring revenue. The future of selling WordPress plugins will likely see more makers adopting these models, offering users flexible pricing options and ensuring sustained product development.
Integration with emerging technologies
AI-powered plugins can offer personalized content recommendations, enhanced security, and automated customer support, while blockchain technology can provide secure payment systems and transparent data management. Software makers who embrace these technologies will be at the forefront of innovation, delivering cutting-edge solutions that meet the evolving needs of users.
Growing importance of security and compliance
As cybersecurity threats become more sophisticated, the importance of security and compliance in plugin development cannot be overstated. The future will see a greater focus on building secure plugins that adhere to data protection regulations like GDPR and CCPA.
With an eye to an exciting future and the tips, practices, and real-world insights to guide you, it’s time to:
Bring it all together and build your path to plugin success
Selling WordPress plugins in today’s crowded market might seem overwhelming, but with the right strategy, it’s absolutely doable (we promise!).
Whether starting or growing your existing business, remember that selling a plugin isn’t just about creating great software — it’s about building relationships, nurturing trust, and continuously improving based on customer feedback, all while keeping a finger on the ecosystem’s trends and pivots.
This is where Freemius can help transform your plugin journey. We’re not just a monetization platform; we’re a collaborative partner invested in your success with over a decade of experience in the WordPress ecosystem.
As your merchant of record, Freemius takes care of all the complexities of global sales, tax compliance (like EU VAT, UK VAT, and US sales tax), and payment processing, so you can focus on building and growing your plugin business.
Our all-in-one solution also includes features like in-dashboard payments, licensing and subscriptions management, powerful analytics, and automated software updates — all designed to help you optimize the user experience and boost retention. With built-in marketing tools, localization, multi-currency support, and global reach, we have the technology and resources to help your plugin thrive and scale effortlessly.
Sign up with Freemius and start selling WordPress plugins today. If you have any questions, reach out to us here.