Changelog

Welcome to the changelog section of Freemius, here you’ll find our weekly technical update notes. You can subscribe to all posts via newsletter or follow us on Twitter to stay updated.

This week we are rolling out a significant upgrade to our Customer Portal, aimed specifically at App makers. Our system already allows you to handle license key activations using the Freemius API. Once a license is activated, an “Install” entity is created on our end.

However, until now, buyers did not have a simple or proper way to view and manage those activations from the Freemius Customer Portal. To deactivate a license, they had to rely on the app itself or contact the maker, which did not provide the best experience.

Starting today, we are introducing a new Activations page in the Customer Portal. From here, your buyers can see the devices or instances where the license has been activated.

Activation page Customer Portal

Clicking an item will also show the corresponding plan and provide an easy option to upgrade or downgrade.

Activation details Customer Portal

In addition, buyers can now deactivate a license directly from a device by clicking the deactivate button. A confirmation step is shown before the license is actually deactivated.

Deactivate License from the Activations page

Other Improvements

In addition, we have also refined other sections like Websites and Downloads to make them more suitable for all kinds of products. For example:

  1. The Websites and Downloads pages will no longer show App or SaaS products, and they will be completely hidden if no WordPress or template products exist in your store.
  2. Similarly, we no longer show the Licenses page if the store contains only SaaS products, since these do not expose the license key.

Please stay tuned as we continue rolling out more features for App makers. Coming up next is support for configurable download links.

March 17, 2026

This week we rolled out the following updates for the Freemius Checkout.

Billing Cycle Now Defaults to the License

We found that our Checkout defaulted to the annual billing cycle in the context of a license update. This could create confusion for buyers, especially when renewing their license from the Customer Portal or upgrading to a different plan. To make the experience more consistent, Checkout will now respect the billing cycle of the license by default.

Checkout License Update

You can still generate custom upgrade links with a different billing cycle, for example to promote an upgrade from monthly to annual, and that behavior remains unchanged.

New Hrvatski Language Support for Croatia

We have released beta language support for Hrvatski. To use it right away, simply pass language: 'hr' while configuring the language of the Checkout.

Croatian language support for Freemius Checkout

Our Checkout already supports the EUR currency, and with this release we hope to make the buying experience feel more native for buyers in Croatia. The translation is currently in beta as we gather feedback from makers. Once it is out of beta, it will be selected automatically when the Checkout is loaded with language: 'auto'.

March 17, 2026

We noticed that some makers were running into deployment issues because of how their ZIP files were created. While our system was able to detect these issues, the UI did not clearly communicate what went wrong or how to fix it. To make troubleshooting easier and provide better self-help guidance, we revamped the UI.

Deployment error UI

Known issues are now identified more clearly, and each one links to the relevant documentation for additional context. We also updated our documentation with OS-specific guides for creating ZIP files, along with additional troubleshooting resources.

March 17, 2026

This week we’re rolling out various quality of life improvements to the Developer Dashboard.

Corrected Metric Badge Indicators

We identified an issue where some metric badges on the Analytics Dashboard page (for WordPress products) were showing incorrect comparisons. For example, a decrease in trial cancellation count was still marked in red with a downward arrow, indicating a negative change, whereas it is conceptually positive. This has now been corrected across relevant metrics.

Metric comparison badge update

Shareable Links for Plans Tabs

All individual tabs in the Plans page now have unique URLs. This makes it easier to share direct links within teams and allows our support team to point to specific settings when needed.

Plans page tab has links

Improved App & SaaS Context by Removing “Sites” References

We identified some references to “Sites” that are not relevant for App & SaaS products. These have now been removed (especially inside individual user information and also from tables like Events, as well as Subscriptions), making the experience more consistent across product types.

Removed irrelevant Site and Localhost info from user page for App & SaaS

Other Fixes

  • The sidebar and detail panels of the Licenses and Subscriptions pages had some minor UI glitches. These have now been fixed.
  • We noticed a regression where the “Join Freemius Slack” item in the Setup Checklist could not be marked as completed. This has been fixed.

March 17, 2026

This week we are releasing additional fixes and enhancements to the Customer Portal. These changes are aimed at providing a better experience for your customers.

Better Site and Subscription Details

We cleaned up the sidebar that displays site, subscription, or license details.

Site details in Customer Portal

Depending on the context, the most relevant information is now displayed first. Additional information and configuration options, such as “License security“, are now placed inside an expandable section. To make the experience smoother, the UI will also remember whether a user has expanded any of these sections.

Better FAQs

FAQs are now displayed based on the relevant products available in the store.

Customer Portal FAQs

For example, if the user hasn’t purchased any WordPress products, or if your store doesn’t sell any, the “Installation” (or website-related) FAQs will no longer be shown. Similar improvements have also been applied to the Support Contact Form.

March 10, 2026