Changelog

We noticed that some makers were running into deployment issues because of how their ZIP files were created. While our system was able to detect these issues, the UI did not clearly communicate what went wrong or how to fix it. To make troubleshooting easier and provide better self-help guidance, we revamped the UI.

Known issues are now identified more clearly, and each one links to the relevant documentation for additional context. We also updated our documentation with OS-specific guides for creating ZIP files, along with additional troubleshooting resources.

This week we’re rolling out various quality of life improvements to the Developer Dashboard.

Corrected Metric Badge Indicators

We identified an issue where some metric badges on the Analytics Dashboard page (for WordPress products) were showing incorrect comparisons. For example, a decrease in trial cancellation count was still marked in red with a downward arrow, indicating a negative change, whereas it is conceptually positive. This has now been corrected across relevant metrics.

Shareable Links for Plans Tabs

All individual tabs in the Plans page now have unique URLs. This makes it easier to share direct links within teams and allows our support team to point to specific settings when needed.

Improved App & SaaS Context by Removing “Sites” References

We identified some references to “Sites” that are not relevant for App & SaaS products. These have now been removed (especially inside individual user information and also from tables like Events, as well as Subscriptions), making the experience more consistent across product types.

Other Fixes

• The sidebar and detail panels of the Licenses and Subscriptions pages had some minor UI glitches. These have now been fixed.
• We noticed a regression where the “Join Freemius Slack” item in the Setup Checklist could not be marked as completed. This has been fixed.

This week we are rolling out a useful update to the Store Settings page in the Freemius Developer Dashboard. Previously, all store configurations were displayed on a single page, which made it difficult to quickly find the relevant settings. Many makers also shared similar feedback with us.

To improve the UX, we are now grouping related settings into separate tabs.

For example, the basic configuration is now grouped under the “Information” tab. If you’re looking to embed the Customer Portal, you can now find it under the “Customer Portal” tab.

Additionally, we have fixed a few minor UI glitches across the Developer Dashboard. We hope this change makes it easier for you to navigate and manage your store settings.

Freemius supports tax refunds against a valid tax ID. For example, if a customer forgot to enter their VAT number during checkout, you can issue the refund from the Developer Dashboard. The associated subscription will then be updated and the tax amount will be exempted using the reverse charge mechanism.

We identified an issue in the Developer Dashboard where the tax refund option for Norway was not working properly. This has now been fixed.