Changelog

Over the past few days, we noticed degraded performance in our Checkout for PayPal payments. Many Checkouts were failing and could not connect to buyers’ PayPal accounts. We immediately began investigating the issue and worked closely with the PayPal team to resolve it.

While the issue has now been resolved through a joint effort between Freemius and PayPal, we are also rolling out several redundancies to reduce the risk of similar outages. Our system is now better equipped to handle similar issues more gracefully in the future. Our team members will also be notified much earlier if such an issue occurs or if there is an increased risk of it happening.

We understand the past day has been frustrating. With these new safeguards in place, we expect to handle similar situations much more smoothly going forward. Thank you for your patience while we worked through this.

Our Checkout supports license renewals even when the original pricing (quota) has been deleted. In such cases, the Checkout intelligently selects the closest pricing the license can be migrated to, based on its quota and activation count. When this happens, the Checkout also shows a notice to the buyer explaining the change.

However, we identified a regression in this flow where the notice could appear in unintended cases, especially for licenses whose quota had been changed from the Developer Dashboard. We found the root cause and deployed a fix. In addition, we improved the UX of the notice so it is clearer for buyers.