Changelog

Freemius supports offering trials to your customers. It is a great way to market your product by letting customers try it before they purchase. Freemius handles both cases, whether a payment method is required or not.

It came to our attention that the Checkout title in trial mode did not include the product name, which could make the flow less clear for buyers. This has been fixed with today’s deployment.

Over the past few days, we noticed degraded performance in our Checkout for PayPal payments. Many Checkouts were failing and could not connect to buyers’ PayPal accounts. We immediately began investigating the issue and worked closely with the PayPal team to resolve it.

While the issue has now been resolved through a joint effort between Freemius and PayPal, we are also rolling out several redundancies to reduce the risk of similar outages. Our system is now better equipped to handle similar issues more gracefully in the future. Our team members will also be notified much earlier if such an issue occurs or if there is an increased risk of it happening.

We understand the past day has been frustrating. With these new safeguards in place, we expect to handle similar situations much more smoothly going forward. Thank you for your patience while we worked through this.