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Help Scout App

Getting your Help Scout dynamic app to load your customer information which was captured by Freemius takes only a few minutes:

  1. Login to your Freemius dashboard and go to INTEGRATIONS -> HELP SCOUT:
    Freemius Dashboard Help Scout Integration Menu Item
  2. Now, open a new tab in your browser to create a custom dynamic app on Help Scout. You can use this direct link: https://secure.helpscout.net/apps/custom/
  3. Click on Create App.
  4. Name the app Customer Details (FS) (or any other transparent name), and set the Content Type to be Dynamic Content.
  5. Now, copy the Callback Url and Secret Key from Freemius and choose the mailboxes for which you want to have the extra information to appear on the sidebar:
  6. Save the changes.

Check any relevant ticket to see if the relevant customer information is loaded. The output in the sidebar should look something like this: