One of the most important aspects of selling a plugin or theme is allowing your users to manage their relationship with you.
Freemius provides a fully-featured Customer Portal that can easily be embedded on your site using a custom plugin from Freemius. For instructions on how to set up the Customer Portal on your site, click here for details.
The Customer Portal provides access to multiple useful features. Once logged in, customers can:
- Download their purchased products.
- Access license keys (upgrade/downgrade plans)
- Update payment information.
- View order history (including invoices).
- Edit their personal profile.
- View renewals and billing information.
The Customer Portal can help reduce the number of support requests for common tasks relating to downloading products, accessing license keys, invoices, updating payment information, etc. This is a huge time saver for any plugin or theme business.
You can explore all the Customer Portal features here.
