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Can I upsell multi-site licenses?
Yes. You can set up custom monthly, annual and lifetime pricing for any amount of licenses.
Can I offer a discount on license renewals?
Yes, you can. Keep in mind though, that our annual and monthly plans renew automatically.
This means that customers don’t have to take any proactive action to renew the license.
In other words, you don’t need to convince the customer to renew. The decision is whether to cancel the license or continue. Unless a customer is unhappy with your plugin or has stopped using it, a renewal discount has no significant effect on that decision.
Therefore, as a rule of thumb, we do not recommend setting a discount for renewals unless your plugin does not provide a continued value (e.g. a migration plugin, or any one-time action plugin). In that case, maybe it is worth setting up a lifetime price.
How to switch the language on the pricing and checkout pages in the dashboard?
This is a work in progress.
Currently, the pricing and checkout pages are only in English. Making them translatable is part of our roadmap.
What languages is your WordPress SDK translated to?
You can check out all of the supported languages and help us translate the SDK (we know you want to be on our hall of fame 😉 ) on our Transifex translations manager.
Will selecting “deactivate license” under user account in WordPress cancel the billing / subscription?
Deactivating the license will not cancel the subscription.
It’s there for cases in which the customer wants to migrate a license to a different installation (for example, when migrating to a different host or domain).
Under the “Sites” menu, what is the difference between “Plan” and “Is Premium”?
If you name your paid plan as “Premium” you might get a little confused with the terminology.
The data under the plan column shows the current plan of the install.
“Is Premium” tells if that site is running the free or the premium code version of your module.
Is your SDK RTL compliant?
Yes, it is.
Can I offer a paid trial to my users?
Yes. You can offer a Free Trial with a required payment method by setting a trial period in your plan settings and then turning on the “Require Credit Card or PayPal” option.
Can I offer a free trial to my users?
Yes. You can set a trial period in your plan settings. Just make sure to turn the “Require Credit Card or PayPal” option off.
