Proration handles the increase or decrease to the subscription price when a price changes during any period of a subscription. By default, Freemius prorates plan updates (upgrades or downgrades).
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How can I send emails to my users and customers?
We donât provide a custom emailing mechanism. We might offer this option in the future as an additional paid package.
For now, the best way is to either download the âusers listâ file from the Users section in the dashboard,
or leverage our webhooks mechanism by pushing usersâ details, including emails, to mailing platforms such as MailChimp or Customer.io.
What does the license renewal process look like for customers?
All plans (besides lifetime / one-time plan) are automatically renewed.
For annual plans, the customer will receive a friendly reminder email a month prior to the renewal date, giving them enough time to cancel the subscription, if they wish to do so.
What makes Freemius WordPress.org compliant?
We’ve built a special PHP preprocessor that looks into your project’s PHP files and uses the SDK calls in your code as annotations to understand what parts of it should be excluded from the free product version. Then, the preprocessor automatically generates a free version of your plugin by striping away all of its premium code. The free version is the version that should be uploaded to WordPress.org, in order to comply with the WordPress.org guidelines.
Do you support affiliates?
Yes we do! Freemius comes with a fully-featured Affiliation Platform which you can utilize to onboard and manage affiliates.
Can I customize the âFromâ addresses of the email messages sent by Freemius?
Yep – you can do that in the âEmail Addressesâ section.
What provision is there for users to export their data if they wanted to leave the platform?
Many marketplaces choose to hide their customersâ data from developers and âlock themâ inside the platform.
We believe that the data belongs to the developers. If a developer decides to leave the platform for any reason whatsoever, he/she can easily download their user-list from our dashboard with one click, and they can access all of their data by leveraging our RESTful API for migration purposes.
What happens if a customer disputes a payment / chargeback?
The payment amount will be temporarily be held and weâll contact you ASAP, giving you the chance to resolve the dispute directly with the customer.
If the dispute isnât resolved, weâll step inup and handle each case individually.
- If the dispute is resolved in your favor, you are all good.
- If the dispute is resolved in favor of the customer, the held amount will be refunded to the customer.
- If it was a bank dispute (via Stripe), chargebacks incur a fee of $15 which will be deducted from your balance.
How long will it take until the customer sees the refund?
While some refunds may be instantaneous, credit refunds can take 5â10 business days to show up in their customer’s credit card statement.
Can I refund my customers?
You can refund transactions up to 30 days after the transaction was successfully processed and payment was created.
We currently only offer full refunds (no partial refunds).
If youâd like to refund a customer after the 30 days refund window is over, we recommend resolving the refund request with your own payment services.
