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User Feedback

Deactivation Feedback Form It’s much easier & cheaper to retain a user than to acquire one. If a user decides to abandon your product – you’d better know who that user is and what evoked their decision, so you can do something about it and keep your product relevant for the long run. Today, when … Continued

3rd Party Integrations

Learn how you can integrate Freemius with 3rd party applications like Help Scout or MailChimp

Help Scout Integration

Help Scout Custom App Getting your Help Scout dynamic app to load your customer information which was captured by Freemius takes only a few minutes: Login to your Freemius dashboard Go to Integrations → Help Scout: Using this direct link: https://secure.helpscout.net/apps/custom/, open a new tab in your browser to create a custom dynamic app on … Continued

Events & Webhooks

At Freemius, we offer a robust webhooks mechanism that allows Makers to stay in sync with important platform activities. Webhooks enable real-time communication between Freemius and your backend systems whenever key actions occur—such as a new sale, a license deactivation, or a refund. This system empowers you to automate workflows, sync data, trigger notifications, and … Continued

The Insights Dashboard

Once you add Freemius to your product – data from every user that opts-in is captured and displayed on your Freemius dashboard in a way that facilitates recognizing any tendencies/behaviors among your users, and helps identify any issues your users may be having with your product. Your Billing Cycles At the top of your analytics … Continued

How do you handle downloads and file hosting?

We securely deliver reliable downloads to valid license holders through our API, utilizing S3 hosting on AWS.

Do you offer specialized pricing for micro-transactions like on Apple’s App Store or Google’s Android Market?

The recommended minimum price per transaction is $3.99. Otherwise, your processing fee will be as high as 30%-50% due to the minimum per transaction rates charged by Stripe and PayPal. Email us to discuss your specific situation.

Do you offer automated recurring/subscription-based billing?

We support automatic renewals, and encourage software makers to sell subscriptions to build long term sustainable businesses. It increases renewal rate, removes the hassle of payment renewal and increases your bottom line. Freemius monthly and annual plans are both automatically renewed.

How much do I have to generate in order volume using Freemius before I can get paid?

The minimum account balance required for payment is $100.00.

Does Freemius support EU VAT?

Yes. Avoid the hassles of EU VAT compliance by having Freemius handle VAT collection, compliance and payments. Utilize support for real-time VAT ID validation and exemption when selling to businesses.